Senior POS Test Engineer (Client Facing)

About the role

Toshiba Global Commerce Solutions is seeking a Senior Software Test Engineer to support enterprise retail and POS solutions. This is a senior role that requires strong technical judgment, customer-facing communication, and the ability to lead quality efforts across complex environments.

Responsibilities

• Lead end-to-end QA activities for enterprise POS solutions, including functional, integration, regression, upgrade, and UAT testing, as well as test strategy, scope, risks, dependencies, and go/no-go readiness recommendations.
• Serve as the primary QA contact for customer programs, managing customer testing, lab validation, deployment readiness, issue triage, and stakeholder alignment across internal and customer teams.
• Translate customer workflows, business requirements, and deployment risks into actionable test plans, validation strategies, and readiness assessments.
• Troubleshoot and diagnose complex issues across software, configuration, integration, data, hardware, and environments using logs, APIs, databases, system configurations, and POS device behavior.
• Validate customer-reported issues and ensure defects are actionable by confirming reproducibility, expected behavior, configuration context, logs, test evidence, and business impact before Development engagement.
• Establish and maintain parity between customer and internal lab environments, including POS devices and system configurations.
• Create and review test plans, execution guidance, readiness assessments, and handoff packages to enable consistent execution across distributed QA teams.
• Drive defect prevention, RCA, and continuous quality improvements based on defect trends, test evidence, and customer feedback.
• Communicate test progress, risks, issues, and readiness clearly to technical and non-technical stakeholders.

Requirements

• 8+ years of software testing experience, including 5+ years in POS or enterprise transaction systems.
• Extensive customer-facing experience supporting testing, UAT, deployments, upgrades, issue triage, and production readiness.
• Strong troubleshooting and analytical skills with the ability to diagnose complex issues across software, configuration, integration, hardware, data, and environments.
• Experience with SQL, REST APIs, log analysis, distributed systems, and system configuration analysis.
• Proven ability to lead QA activities across cross-functional and distributed teams without direct authority.
• Experience creating test strategies, readiness criteria, execution plans, and reusable QA artifacts.
• Strong judgment in distinguishing product defects from configuration, integration, environment, data, workflow, hardware, or expected behavior issues.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence decisions in complex situations.

Preferred Qualifications

• Knowledge of POS peripherals, payment processing, loyalty, promotions, retail workflows, and enterprise store operations.
• Familiarity with cloud technologies, CI/CD pipelines, microservices architectures, and modern release practices.
• Experience working with globally distributed QA teams.
• Experience defining QA playbooks, reusable assets, release readiness templates, or customer certification processes.
• Experience supporting enterprise customer escalations, go-live readiness, and complex deployment programs.
• Experience with test management tools, defect tracking systems, and quality metrics reporting.