Senior POS Configurations Support Specialist

About the role

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform that provides a unique, centralized solution for accounting and back-office operations for restaurants. The Sr. Specialist, POS Configurations, plays a vital role in managing and executing POS system changes for the Radar product. In this role, you will oversee the entire POS Change process from start to finish, including the installation and troubleshooting of newly added POS systems. You will collaborate closely with the Development team when integrations require technical involvement and engage in discussions with enterprise customers implementing POS system changes across multiple locations. Additionally, you will conduct recurring calls to review and document any POS changes that are not performing as expected, ensuring issues are identified and resolved promptly.

Responsibilities

• Configure and initialize new Integrations for Radar Customers
• Troubleshoot Integration discrepancies and provide comprehensive solutions
• Handle tickets for assigned Enterprise Radar customers
• Document Software defects and report them to the Development team
• Update relevant documentation for assigned POS Integrations
• Manage and troubleshoot customer exports from Radar
• Cross train and assist with R365 POS Integrations as requested
• Prioritize personal ticket queue
• Manage schedule and time according to highest priorities
• Mentor new team members at the request of Support Management
• Other Duties as assigned

Requirements

• Bachelor's degree in related field is preferred
• Demonstrated history of being a high performing Support Agent
• Expert Knowledge within Radar POS Integrations
• Strong customer service skills
• Strong written and oral communication
• Detail-oriented
• Time management and task prioritization skills
• Strong ability to problem-solve
• Demonstrated strong leadership capabilities
• Tech-savvy (any coding experience is a plus) and understand the technology and fundamental tasks working with software and internet applications

Benefits

• Competitive compensation package
• Comprehensive medical benefits
• R365 pays 100% of the premium for medical, dental, and vision insurance for employees
• 401k + matching
• Team member stock options
• Flexible PTO + Company holidays
• Wellness initiatives

Schedule

This role is hybrid, balancing flexibility with the value of in-person collaboration. Employees are expected to work onsite each Tuesday and Wednesday.