Senior Platform Manager, Trust and Safety

The Community You Will Join

Airbnb is a platform where hosts open their homes or provide experiences to guests from around the world. Our mission is to create new relationships and place people in vulnerable situations. Trust is the fundamental currency of Airbnb. The Trust & Safety team, made up of engineers, data scientists, designers, product managers, and operations experts, builds for safety at each moment of the guest and host journey.

The Difference You Will Make

As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Within the Trust & Safety team, you’ll be focused on Safety: To reduce safety incidents (e.g. interpersonal harm and illegal activities).

A Typical Day

• Create vision and strategy for Trust & Safety products and platforms.
• Lead a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches.
• Maintain product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact.
• Define goals and success with clearly measurable objectives and key results.
• Build alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
• Anticipate bottlenecks, make tradeoffs, and balance business needs, customer needs, versus technical or operational constraints.
• Present product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.
• Evaluate new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront.
• Develop short-term plans aligned with long-term goals to iteratively build platform capabilities to defend against safety issues.
• Become the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms.

Your Expertise

• 5+ years product management experience
• Prior product, operation, or engineering experience in trust, safety, risk or fraud
• Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
• Strong analytical, troubleshooting, and problem-solving skills
• Experience building machine learning products or technical product management
• Experience in design, and hypothesis-driven product development
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
• Exceptional collaboration, partnership, and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
• Experience leading teams through ambiguity, and high-stakes trade-off decisions

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability-inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You

The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range: $179,000—$207,000 USD

Offices: United States