Senior Platform Lead & Delivery Manager

About the role

This is a player-coach role at the center of an integrated enterprise platform team spanning ServiceNow, Microsoft 365/SharePoint, and Power Platform. Equal parts technical architect and delivery manager, this leader owns the full delivery lifecycle from intake and sprint execution to cross-platform solution design and release oversight.

Key responsibilities

• Agile Delivery Management: Own the intake funnel from request to deployment. Lead daily stand-ups, sprint planning, retrospectives, and backlog grooming. Triage new work, size development efforts, and dynamically assign tasks across the team to prevent bottlenecks and sustain delivery velocity.
• Cross-Platform Architecture: Design scalable, integrated solutions that span ServiceNow, SharePoint, and Power Platform. Serve as the final authority on which platform best addresses a given business need - avoiding over-engineering or redundant tooling.
• Fit-Gap Governance: Lead mandatory Fit-Gap analyses to ensure out-of-the-box (OOTB) platform functionality is fully evaluated before custom development is scoped or approved.
• Quality & Release Oversight: Own code quality standards and release management processes to ensure zero service degradation across enterprise systems during deployments and upgrades.

Minimum qualifications

• Bachelor's degree plus a minimum of 8 years of IT experience, with at least 3 years in a Technical Lead or Delivery Manager capacity for an enterprise development team.
• Demonstrated architectural knowledge across the ServiceNow platform, Microsoft 365 / SharePoint, and Power Platform ecosystems.
• Hands-on experience managing Agile delivery cycles, Kanban boards, and intake triage for multi-developer teams.

Desired qualifications

• Certified ScrumMaster (CSM) or PMI Agile Certified Practitioner (PMI-ACP)
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)
• Microsoft Certified: Power Platform Solution Architect Expert

Eligibility requirements

• U.S. Citizenship with the ability to obtain and maintain a Public Trust determination.

Physical requirements

This position is primarily performed in a professional office or remote work environment and requires prolonged periods of sitting and working at a computer. The employee must be able to communicate and exchange information effectively and routinely use standard office equipment. The position may occasionally require standing, walking, bending, reaching, and lifting or carrying items weighing up to 20 pounds. Reasonable accommodations may be provided to qualified individuals with disabilities in accordance with applicable federal, state, and local laws.

Benefits

• Medical, dental and vision insurance
• 401(k) program with employer match
• Paid time off
• Employer-paid basic life and AD&D insurance
• Career development and education assistance
• Performance-based incentives