Senior Platform Lead & Delivery Manager

Job Description

The Senior Platform Lead & Delivery Manager is a player-coach role at the center of an integrated enterprise platform team spanning ServiceNow, Microsoft 365/SharePoint, and Power Platform. Equal parts technical architect and delivery manager, this leader owns the full delivery lifecycle — from intake and sprint execution to cross-platform solution design and release oversight.

Key Responsibilities

• Agile Delivery Management: Own the intake funnel from request to deployment. Lead daily stand-ups, sprint planning, retrospectives, and backlog grooming. Triage new work, size development efforts, and dynamically assign tasks across the team to prevent bottlenecks and sustain delivery velocity.
• Cross-Platform Architecture: Design scalable, integrated solutions that span ServiceNow, SharePoint, and Power Platform. Serve as the final authority on which platform best addresses a given business need — avoiding over-engineering or redundant tooling.
• Fit-Gap Governance: Lead mandatory Fit-Gap analyses to ensure out-of-the-box (OOTB) platform functionality is fully evaluated before custom development is scoped or approved.
• Quality & Release Oversight: Own code quality standards and release management processes to ensure zero service degradation across enterprise systems during deployments and upgrades.

Requirements

• Bachelor’s degree plus 8+ years of IT experience, with at least 3 years in a Technical Lead or Delivery Manager capacity for an enterprise development team.
• Demonstrated architectural knowledge across the ServiceNow platform, Microsoft 365/SharePoint, and Power Platform ecosystems.
• Hands-on experience managing Agile delivery cycles, Kanban boards, and intake triage for multi-developer teams.
• Must be eligible to obtain and maintain a Public Trust clearance.

Desired Certifications

• Certified ScrumMaster (CSM) or PMI Agile Certified Practitioner (PMI-ACP)
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)
• Microsoft Certified: Power Platform Solution Architect Expert