Senior Platform Engineer

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team This is not a traditional SRE seat. We need someone who codes like an engineer and operates like an SRE. Someone who ships production-grade automation using AI-assisted and agentic coding tools, and who also owns the platform that automation runs on: provisioning, deployment, uptime, and incident response. High visibility. Cross-functional. Fast-paced. You will context-switch across incidents, platform builds, and strategic initiatives in the same day, and still ship clean, methodical work under deadline pressure. Responsibilities Build automation and tooling that eliminates manual ops work, not scripts that patch over problemsUse AI coding assistants and agentic workflows as a core part of your daily engineering, not a noveltyOwn platform lifecycle: provisioning, deployment (canary, blue/green, rollout), scaling, and decommissioning across Kubernetes, cloud, and on-premTroubleshoot full-stack production issues, from database to API to infraDrive database and infrastructure hygiene: cloning, migration, decommissioning, orphan cleanup, without breaking productionSit in the on-call rotation and own escalations end to endMove fast without cutting corners. Meticulous execution under time pressure is the job, not the exception Qualifications Minimum Qualifications 5+ years in SRE, software development, or platform engineering, with real hands-on coding, not just scripting glueStrong development background: can build, review, and ship production code independentlyEither operating with fluency or attitude to learn and blend with AI-assisted coding and agentic tools (Claude Code, Cursor, Copilot, or equivalent) as part of how you build, not a side experimentDeep Kubernetes experience: deployments, Helm, GitOps, canary/blue-green releasesCloud platform depth in at least one AWS or OCISolid grasp of system architecture: databases, message queues, load balancing, auto-scaling, caching, API layersComfortable owning both the "build it" and "run it" sides of the platformIncident and change management experience in customer-facing production environmentsScripting/dev languages: Python and GoProven ability to multitask across incidents, builds, and strategic work without dropping any of them Preferred Qualifications Experience with IaC (Terraform, Ansible, CloudFormation)Relational and NoSQL DB ops (PostgreSQL, Cassandra, MongoDB), including migration/cloning workflowsCI/CD ownership (Jenkins, ArgoCD)Track record leading cross-team technical initiativesSecurity fundamentals: secrets management, SSL/cert lifecycle Medallia is committed to equal pay and transparency. The annual base salary range for this position is $135,000 - $180,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.