Senior Personal Property Claims Adjuster - Field

About the role

The Opportunity at USAA involves managing assigned claims caseloads with moderate complexity, collaborating with vendors and internal partners, investigating claim damages, and negotiating claims settlements. This is an hourly, non-exempt position with paid overtime available.

Responsibilities

• Proactively manages assigned claims caseload comprised of claims with moderate complexity damages.
• Partners with vendors and internal business partners to facilitate moderate complexity claims resolution.
• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.
• Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.
• Determines and negotiates moderate complexity claims settlement.
• Maintains accurate, thorough, and current claim file documentation throughout the claims process.
• Applies proficient knowledge of estimating technology platforms and virtual inspection tools.
• Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.
• Serves as an informal resource for team members.
• Supports workload surges and catastrophe (CAT) response operations as needed.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• High School Diploma or General Equivalency Diploma.
• 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.
• Developing knowledge of residential construction.
• Working knowledge of estimating losses using Xactimate or similar tools and platforms.
• Demonstrated negotiation, investigation, communication, and conflict resolution skills.
• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
• May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

Qualifications

• Prior experience adjusting property claims using virtual technologies such as ClaimsXperience.
• Prior advanced knowledge of Xactcontents.
• Prior experience handling Contents only in higher severity/complex Large Loss claims.
• Bachelor’s degree.
• Industry designations such as CPCU, AIC, SCLA.
• Currently reside within or have the ability to self-relocate within Seattle, WA or Portland, OR.
• Currently hold an active Adjuster License.

Skills

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
• May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The salary range for this position is: $63,590.00 - $121,530.00

Schedule

This is an hourly, non-exempt position with paid overtime available.