Senior Personal Banker - Dover (Full-Time)

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.

About the role

The Senior Personal Banker plays a key role in the Branch sales and service environment through building mutually beneficial and long-term customer relationships by providing a positive customer experience. This position focuses on managing a book-of-business comprised of customers, with management objectives being retention and relationship development. The Senior Personal Banker is self-motivated, a problem solver, functions independently and as an operational supervisor when necessary, and provides flexibility of coverage for the Branch by providing all aspects of sales and service. This position may be eligible to obtain Life and Health Licensing.

Responsibilities

• Sales
  • Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy customer needs
  • Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services
  • Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner
  • Exceed customer expectations through active engagement, commitment, and dedication to servicing and building customer relationships
  • Advance the Bank's Corporate Sales Program through consultative needs assessments of customers, developing new relationships, expanding existing ones, and managing/growing a book-of-business
• Service
  • Identify opportunities with customers and prospective customers through lobby management
  • Assist customers and prospective customers with digital technologies and provide referrals to other lines of business
  • Help maintain cost efficiency to achieve branch goals; ensure quality of customer service and adherence to sales and brand standards
  • Execute expectations for a positive customer service experience
• Operations
  • Ensure operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations
  • Leverage lobby management as a tool for controlling and mitigating risk
  • Establish customer identity according to guidelines and adhere to all other compliance procedures
  • Assist branch management with branch operations as needed, including opening, closing, and supervising branch servicing in the absence of branch management
  • Assist Personal Bankers with complex and escalated customer questions and inquiries, including providing supervisor overrides when needed
  • Perform transactions including but not limited to: check cashing, withdrawals, deposits, and loan payments
  • Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions
  • Assist in training other branch employees
  • Provide support to the contact center during high call volumes and handle customer inquiries by telephone
  • Provide access to safe deposit boxes
• Serve as a liaison to actively refer and coordinate specialist support from lending, investment, trust specialists, treasury management, and other internal and external business partners

Requirements

• High school diploma or GED
• Minimum of 6 months providing sales/service to customers in a retail environment
• Strong interpersonal skills, including listening, written, and verbal communication
• Ability to work a flexible schedule based on business needs
• Demonstrate positive and professional demeanor with all customers and co-workers
• Strong math and analytical skills
• Ability to handle escalated matters and problem-solve for resolution
• Understand and adhere to safety and security practices
• Demonstrate and apply good relationship-building skills
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations
• Strong customer service and advocacy skills
• Strong organizational and time management skills
• Strong PC skills; ability to quickly learn various computer programs, including Microsoft Office
• Required to register as a mortgage loan originator with the NMLS prior to taking mortgage loan applications, negotiating, or extending terms of a mortgage or other loan secured by a residence

Preferred Qualifications

• 2 years providing sales and service to customers in a retail environment
• Retail banking experience
• Supervisory experience
• Life and Health Licenses to support investment program

Working Conditions

• Retail Banking Branch Areas
• Work is mainly performed under general office conditions in a retail-banking establishment
• Willing and able to work required overtime
• Willing and able to travel to other locations/branches
• Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed
• Lifting from 5 to 25 lbs. (coins)
• Prolonged sitting/standing
• Occasional bending or stooping (to retrieve coins from individual vault)
• Work is performed in a normal office environment; noise levels are usually moderate
• May involve travel to customers and property locations

Pay

$21.23 - $26.51 per hour. The base pay offered may vary based on skills, experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based on company, business, and/or individual goal achievement and performance.

Benefits

• Paid time-off (PTO) and Holiday (PTO)
• Health and Wellness benefits including Medical, Dental, and Vision Plans
• Flexible and Health Savings Accounts
• 401(k) Retirement Plan
• Disability Insurance
• Employee Assistance Program
• Basic Life Insurance
• Company-sponsored Tuition Disbursement and Loan Repayment programs
• Voluntary benefits including Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans