Senior Personal Banker - Cranbury (Full-time)

About the Role

Provident Bank is a highly regarded multi-billion-dollar financial institution with branches in New Jersey, Eastern Pennsylvania, and New York. The Senior Personal Banker plays a key role in the Branch sales and service environment by building mutually beneficial and long-term customer relationships. This role provides a high level of service while greeting customers, performing needs-based assessments, opening accounts, cross selling, tele-consulting, developing relationships, servicing accounts, and acting as lobby manager. The position focuses on managing a book-of-business with the management objectives being retention and relationship development. Serves as a liaison to actively refer and coordinate specialist support from lending, investment, trust specialists, treasury management and other internal and external business partners. Works under general supervision.

Key Responsibilities

• Sales: Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy customer needs; promote bank products, refer or resolve customer inquiries concerning accounts or other banking services; actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner; exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships; advance the Bank's Corporate Sales Program through consultative needs assessments, developing new relationships, expanding existing ones, and managing and growing a book-of-business.
• Service: Identify opportunities with customers and prospective customers through lobby management; assist customers and prospective customers with digital technologies and provide referrals to other lines of business; help maintain cost efficiency to achieve branch goals; assure quality of customer service and adherence to sales and brand standards; execute expectations for a positive customer service experience.
• Operations: Ensure operational and financial safety and soundness in accordance with Bank's policies, compliance, and applicable laws and regulations; leverage lobby management as a tool for controlling and mitigating risk; establish customer identity according to guidelines and adhere to all other compliance procedures; assist branch management with branch operations as needed; handle opening, closing, and supervising the servicing of the branch in the absence of branch management; assist Personal Bankers with more complex and escalated customer questions and inquiries, including providing supervisor overrides when needed; perform transactions including check cashing, withdrawals, deposits and loan payments; prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions; assist in training other branch employees; provide support to the contact center when there are high call volumes; handle customer inquiries by telephone; provide access to safe deposit boxes.

Qualifications

• High school diploma or GED
• Minimum of 6 months providing sales/service to customers in a retail environment
• Strong interpersonal skills, including listening, written and verbal communication
• Ability to work a flexible schedule based upon the needs of the business
• Demonstrates positive and professional demeanor with all customers and co-workers
• Strong math and analytical skills
• Ability to handle escalated matters and problem solve for resolution
• Understand and adhere to safety and security practices
• Demonstrate and apply good relationship building skills
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
• Strong customer service and advocacy skills
• Strong organizational and time management skills
• Strong PC skills; ability to quickly learn various computer programs, including Microsoft Office
• Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence

Preferred Qualifications

• 2 years providing sales and service to customers in a retail environment
• Retail banking experience
• Supervisory experience
• Life and Health Licenses to support investment program

Working Conditions

Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed. Lifting from 5 to 25 lbs. (coins). Prolonged sitting/standing. Occasional bending or stooping (to retrieve coins from individual vault). Work is performed in a normal office environment with moderate noise levels. May also involve travel to customers and property locations. This job description may not be all-inclusive; employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Pay

$21.23 - $26.51 per hour, with base pay actually offered varying based upon candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Benefits

• Paid time-off (PTO) accrual
• Holiday paid time-off (PTO)
• Medical, Dental and Vision Plans
• Flexible and Health Savings Accounts
• 401(k) Retirement Plan
• Disability Insurance
• Employee Assistance Program
• Basic Life Insurance
• Company sponsored Tuition Disbursement and Loan Repayment programs
• Voluntary benefits: Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans