Senior Performance Management Advisor

About the role

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. We are proud to support active-duty military spouses; roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Senior Performance Management Advisor ensures fit-for-purpose performance management solutions and effective integration of key performance management practices in partnership across HR and business functions. Serves as a trusted advisor and subject matter expert in the design, development, administration and governance of USAA's performance management program, ensuring practices support business outcomes, accountability and talent development.

Schedule & Location

This position offers a flexible work environment requiring presence in the office 4 days per week. It can be based in San Antonio, TX; Plano, TX; Phoenix, AZ; or Charlotte, NC. Relocation assistance is not available.

Responsibilities

• Consults with business leaders to develop and implement talent programs and solutions to address key business needs and strategies.
• Participates and provides expertise on talent projects from strategy to implementation.
• Develops and delivers data-driven insights and materials to support talent practices and talent deliverables.
• Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and other key segments as well as critical skills for the future of the workforce.
• Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI).
• Contributes to the management of vendor relationships and partners with USAA procurement to ensure optimal outcomes.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6+ years of experience in talent program and process development and implementation with a focus on talent development (e.g., coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management).
• Knowledge of various talent management technology solutions.
• Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives.
• Proven ability to develop and implement strategic talent management initiatives.
• Uses technology, AI, and/or automation to work efficiently.
• Stays attuned to advancement in research and practice and applies those insights to work.
• Demonstrates a structured approach to problem solving while balancing competing priorities.

Pay

The salary range for this position is $103,450 – $197,730. USAA assesses market data to establish competitive ranges; actual salary varies by location and is based on experience and market data. Employees may be eligible for pay incentives based on overall corporate and individual performance at the discretion of the USAA Board of Directors.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k) and pension
• Life insurance
• Parental benefits and adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance