Senior People Partner (Pharmacy)

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021.

About the role

As the Senior People Partner, you will play a pivotal role in driving strategic people initiatives and day-to-day HR support for our Pharmacy teams. This role reports into the People team and serves as the primary People Partner to the Chief Pharmacy and Logistics Officer and their leadership team, helping align business goals with talent strategies. Acting as a trusted and collaborative advisor, you will build strong relationships across functions, bring sound judgment to complex employee matters, and ensure alignment with broader People team programs and policies. You will champion high performance and engagement, and help leaders navigate organizational change and employee relations with clarity, consistency and pragmatism.

This role is embedded onsite, with its primary location at our Romeoville, IL facility, and requires regular travel to other pharmacy sites, including Florida and California. This role requires consistent onsite presence during core business hours to effectively support a fully in-person workforce.

Responsibilities

• Serve as a trusted, collaborative People Partner to the Chief Pharmacy and Logistics Officer and their leadership team.
• Partner closely with business leaders to align people strategies with operational objectives, ensuring business outcomes are met.
• Drive employee engagement, performance enablement, talent development, and organizational design initiatives across the pharmacy function.
• Coach managers on performance management, feedback delivery, team development practices, progressive discipline, and conflict resolution, ensuring consistency with company practices and principles.
• Foster a positive and compliant employee relations environment through proactive communication and fair application of policies.
• Lead employee relations matters end-to-end, including conducting prompt, thorough, and impartial investigations; documenting findings; assessing risk; and recommending appropriate actions in alignment with company policies and employment law.
• Collaborate with Performance & Growth, Compensation, Recruiting, and Legal to implement and adapt programs to meet the needs of the pharmacy sites and Logistics teams.
• Support organizational change initiatives and guide leadership through growth, restructuring, and transitions.
• Analyze employee data and trends to develop proactive solutions that drive positive outcomes.
• Act as a culture ambassador, fostering an inclusive, compliant, and high-performing environment across all supported teams.

Requirements

• 7-9 years of progressive HR/People Partner experience, including support for operations, warehouse, or frontline teams.
• Proven ability to develop trust-based partnerships with leaders and influence across levels of the organization.
• Strong experience in employee relations, organizational effectiveness, and performance enablement.
• Comfort working in a fast-paced, hands-on environment with autonomy and accountability.
• Demonstrated success supporting geographically dispersed teams, including multiple on-site locations and remote populations.
• Excellent communication, coaching, and interpersonal skills.
• Willingness and ability to travel regularly (approximately 10 times per year) to pharmacy sites and/or headquarters.
• Working knowledge of employment law (especially Illinois, California, and Florida); experience in pharmacy or warehouse environments is a plus.
• Flexibility to occasionally adjust schedule to support evening or off-shift employees, including periodic onsite presence outside standard business hours.
• Experience with OSHA regulations or workplace safety programs in pharmacy, healthcare, warehouse, or logistics environments preferred.
• Experience working with UKG (HRIS system) is a plus.

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Pay

The target base salary for this position ranges from $144,000 to $165,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.