Senior People Partner

About the role

The Senior People Partner serves as a trusted advisor and strategic business partner to our Distribution Center leadership teams. This role blends operational execution with strategic people partnership—ensuring our sites are compliant, engaged, and high-performing.

Responsibilities

• Serve as a trusted advisor to Site Directors and leadership teams on all people-related matters.
• Lead employee relations investigations, disciplinary actions, and coaching discussions with professionalism and compliance.
• Analyze site-level engagement and turnover trends; recommend and implement action plans to improve retention.
• Support onboarding, new hire orientation, and employee engagement programs that reinforce Cart.com’s values and culture.
• Oversee 6 sites across TX, AZ, CA, oversee 250 Full Time Employees and Site Leadership.
• Ensure compliance with federal, state, and local labor laws, maintaining strong documentation and reporting practices.
• Partner with Legal and Regional HR to implement consistent compliance and performance practices across sites.
• Maintain site-level audit readiness and participate in periodic internal reviews.
• Coach managers on performance management, goal setting, and feedback best practices.
• Administer and improve core HR programs including compensation, leave, benefits, and performance reviews.
• Support leadership capability by managing “Workday 101 for Leaders” and curating learning paths in Open Sesame for managers and individual contributors.
• Lead exit interviews and analyze turnover insights to identify proactive retention strategies.
• Build and maintain People Partner SOPs and toolkits (Workday, JazzWMS, Open Sesame, policy references).
• Create “Cart Crew Toolkits” with how-to guides, videos, and templates for site-level.
• Manage acquisition playbook outlining key steps, documents, and leadership hand-off procedures for new fulfillment sites.
• Curate learning paths in Open Sesame for managers and individual contributors (e.g., coaching, talent development).
• Manage Workday 101 for Leaders.
• Partner cross-functionally with Regional HR, Talent Acquisition, Learning, and Operations on shared initiatives.
• Execute administrative tasks for facility leaders, including expense reconciliation, supply orders, and miscellaneous requests.
• Conduct daily and weekly reviews of time punches, backup for billable vs. non-billable hours, and escalate discrepancies.
• Prepare conference rooms and meeting spaces—ensuring AV equipment is set up and rooms are clean before each use.
• Oversee communal spaces (bathrooms, breakrooms, lobbies, office areas) to maintain cleanliness, safety, and supply levels.
• Function as the primary host for visitors and colleagues in both the office and fulfillment center—managing check-ins, directions, and hospitality.
• Back Up for LTR reporting.

Requirements

• 5+ years of progressive experience in Human Resources, 2+ years distribution, manufacturing, or high-growth operational environments.
• 2+ years main POC and managing temp agency relationships.
• Fluent: Spanish.
• 3+ years experience leading employee relations, performance management, and coaching site leadership.
• Experience supporting multi-shift or hourly workforce environments.
• Proven success implementing or improving HR processes and SOPs across multiple locations.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• SHRM-CP/PHR certification.

Skills

• Relationship building.
• Empathy and accountability.
• Detail-oriented and organized.
• Proactive and solution-oriented mindset.
• Cart.com’s values: Be Brand Obsessed, Think Beyond the Box, Act Like an Owner.

Benefits

• Flexible working arrangements.
• Competitive salary.
• Health insurance.
• Employee discounts.
• Professional development opportunities.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.