Senior People & Operations Partner

About the Role

We don't do boring HR here. As a Senior Talent Partner (Senior People & Operations Partner), you're part strategist, part coach, part culture champion — and fully embedded in the teams you support. You'll partner directly with leaders across the business on everything from performance management and talent development to org design and employee engagement. You'll roll up your sleeves and help build talent programs that actually work — not just look good on paper. You'll make smart, data-informed calls even when the picture isn't perfectly clear, and introduce programs and processes that feel like Carvana.

The ideal candidate is a self-starter who geeks out over solving people challenges, thrives in ambiguity, and gets fired up about continuous improvement. Most importantly, you'll see the impact of your work immediately — in a company that's moving fast and growing faster.

Work Environment

This is a fully on-site role based at our Corporate Headquarters. We believe that “rolling up our sleeves” and working closely with our leaders is best achieved through frequent, in-person engagement. Expected travel to various field locations across the country as needed to support talent initiatives (25–35% of the time).

Responsibilities

• Drive organizational impact through a consistent on-site presence, building real partnerships with leaders, peers, stakeholders, and SMEs.
• Co-create people and talent strategies with your assigned departments — mapping out roadmaps for attraction, engagement, development, coaching, and retention.
• Turn big-picture strategy into tangible milestones that actually get done.
• Serve as the trusted advisor who sees around corners — anticipating needs, recommending solutions before anyone asks, and building contingency plans.
• Bridge between business leaders and People Ops teams (Total Rewards, Talent Acquisition, Leadership Development, Benefits & Leaves, HR Ops) — maximizing impact and cutting redundancy.
• Coach managers and leaders 1:1 — checking in, helping them hit their commitments, and delivering honest, timely feedback.
• Run talent needs assessments, loop in the right experts, and stay ahead of internal and external trends. Prioritize ruthlessly — big rocks first.
• Design and drive talent initiatives that improve processes, level up leaders, and make the employee experience genuinely better — always with a continuous improvement mindset.
• Track performance against key talent metrics, review the data with leaders, and use it to inform real decisions.
• Support performance management, define career paths, and foster a culture where development isn't a checkbox — it's the norm.
• Stay plugged into business strategy so your talent advice is always relevant, timely, and forward-looking.
• Lead large-scale change management within your departments — leveraging strong communication skills (written, verbal, and reading-the-room).
• Other duties as assigned.

Requirements

• Bachelor's degree required; Master's in Business, HR, I/O Psychology, or related field preferred.
• 5+ years in Operations Leadership, Talent Development, OD, HR, Training, or a related field.
• 2+ years partnering with senior leaders on talent initiatives, including coaching managers.
• Experience with HR tech required — Workday experience is a bonus.
• Strong organizational and project management skills.
• Comfortable communicating in person and through tech (email, Slack, Zoom).
• Ability to dig into data, spot trends, and turn insights into action.
• High integrity — no shortcuts, no BS.
• Confident presenting to groups and making complex ideas click.
• Natural ability to coach and motivate others to move.
• Energy, drive, and a bias toward getting things done.
• Can operate autonomously — you don't need someone looking over your shoulder.
• Must be able to read, write, speak and understand English. Reasonable accommodations will be made for those with disabilities to perform the essential functions of their jobs.
• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.