Senior People Operations Generalist

About the Role

We're looking for a Senior People Operations Generalist to own and modernize core parts of how People Operations runs at Noom. This is a role for someone who wants deep, hands-on ownership of employee lifecycle operations and the systems behind them, someone hungry to build new processes, tooling, and policy documentation as Noom enters a period of significant product growth and organizational change. You'll own day-to-day employee lifecycle execution while also contributing to the bigger picture: helping modernize our people tooling, redesigning processes, and drafting policy in ways that scale with the business. You'll partner closely with People Operations leadership to turn strategic priorities into operational reality, and you'll be a go-to resource that others on the team can rely on for judgment and follow-through.

Responsibilities

• Process day-to-day transactions across the employee lifecycle, including onboarding, offboarding, internal moves, and data changes, ensuring accuracy and compliance across systems.
• Interpret and apply company policies to day-to-day employee questions and edge cases, escalating ambiguous situations appropriately.
• Own key compliance activities, including regulatory reporting, compliance training administration, government surveys, and ESG reporting.
• Maintain documented SOPs and process guides for core Ops workflows, identifying opportunities to use AI tools to streamline documentation, triage, and repetitive transactions.
• Own a documented backup coverage plan for critical Ops functions, including cross-training, to eliminate single points of failure during absences or transitions.
• Manage requisition intake and tracking in partnership with the Talent team, keeping data clean across the hiring-to-onboarding handoff.
• Own People help desk operations, triaging, and resolving employee inquiries within service-level expectations.
• Build and maintain People Operations analytics and reporting, surfacing lifecycle and service-delivery metrics for leadership.
• Contribute to the redesign of People Operations processes and systems, identifying opportunities to modernize how the function delivers for employees at scale.
• Support People tooling administration, partnering with IT and vendors to help evaluate, implement, and optimize HR systems.
• Serve as a key point of contact on immigration-related process and case tracking, partnering with outside counsel and internal stakeholders to support case management and compliance.
• Lead ad hoc projects across the employee lifecycle, compliance, and tooling as priorities arise.
• Partner cross-functionally with People Business Partners, Legal, and business leaders on sensitive employee matters and process rollouts.

Requirements

• 5+ years of experience in People Operations or HR Generalist roles, with prior experience mentoring others.
• Hands-on experience owning complex employee lifecycle transactions, including onboarding, offboarding, and data management.
• Experience designing or redesigning People Operations processes, tools, or systems in a high-growth environment.
• Familiarity with immigration processes and policy administration, or strong aptitude to quickly build that expertise.
• Strong working knowledge of HRIS systems, with ADP Workforce Now experience strongly preferred.
• Proven ability to balance strategic project ownership with hands-on operational execution.
• Excellent judgment and discretion when handling sensitive or ambiguous employee matters.
• Strong communication skills, with the ability to lead through change and bring clarity to ambiguity.

What Makes This Role Unique

• You'll help redesign People Operations from the ground up during one of the most transformative periods in Noom's history.
• You'll have both strategic ownership and individual contributor impact, with real influence over the systems and policies that shape thousands of employees' experiences.
• You'll build and lead a team, growing your own management skills while growing the function around you.
• You'll work closely with senior People leadership as a trusted partner in shaping what comes next.

Benefits

• Pay that reflects your impact. Compensation benchmarked to the market and shaped by your impact and value.
• Investment in your future. A 401(k) with company match to help you build long-term financial security.
• Time to truly recharge. Paid holidays, generous time off, Summer Fridays, and a company-wide Summer Break week so the whole team can unplug together.
• Care that covers it all. Access to top-tier medical plans for you and your family, including a premium-free plan option, alongside dental, vision, and life insurance.
• Support for growing families. Paid parental leave to give you the time and flexibility to focus on what matters most.
• Stock awards, a performance-based bonus, and exclusive access to Noom's products.

Pay

The base salary range for this position is $98,000 - $128,000. Actual compensation is determined by job-related factors, including experience, skills, qualifications, and location.

Schedule

This role is eligible for our NYC or Princeton office locations, operating on a hybrid schedule (2 days per week on-site).