Senior People Operations Generalist

About the role

Latent is the leading clinical AI platform for medication access, partnering with over 45 health systems to streamline prior authorizations, 340B compliance, and medication appeals. We’re accelerating time-to-therapy for patients while reducing the administrative burden on the clinicians and staff who care for them. We’re looking for a sharp, flexible Senior People Operations Generalist to help us build the foundational programs that help our small team and the company scale.

Responsibilities

• Administer and continuously improve our benefits programs, serving as the primary point of contact for day-to-day employee support and vendor operations.
• Measure and iterate on employee feedback to continue to hone a competitive and highly utilized benefits and perks program.
• Own the onboarding experience from offer coordination through the first 90 days, partnering with the Talent, IT, and Finance teams, as well as hiring managers, to ensure every new hire feels welcomed and enabled to ramp up quickly.
• Manage all employee lifecycle transactions in our HRIS (Rippling): onboarding, job changes, terminations, leaves of absence, and other milestones.
• Build and run a seamless offboarding process, including documentation, hiring manager support, and exit interviews.
• Ensure Latent remains compliant with federal and state employment laws, including FMLA/CFRA, ADA, FLSA, and pay transparency requirements.
• Maintain accurate and confidential employee records; own HR data integrity across our systems.
• Develop, update, and communicate HR policies and the employee handbook as the company evolves.
• Partner with team leadership, legal counsel, and outside advisors on employment matters, immigration support, and classification questions.
• Serve as a trusted, approachable resource for employees and managers on HR/policy questions and workplace concerns, escalating to team leadership as appropriate.
• Support accommodations requests with discretion and consistency.
• Design and run employee engagement initiatives, including surveys, programs, and rituals, that support and scale the best parts of Latent’s culture as we grow.

Requirements

• 4–7+ years of HR generalist or people operations experience, ideally at a fast-growing startup (Series A–D).
• Solid working knowledge of California and New York state employment law and federal HR compliance requirements.
• Hands-on experience with a modern HRIS. Rippling and Workday experience is a strong plus.
• Experience administering benefits programs, including open enrollment, and leaves of absence.
• Experience writing and iterating upon policies, including a multi-state employee handbook.
• Experience supporting an immigration and visa sponsorship program for foreign nationals working in the United States.
• Comfort operating as a true generalist: you’ve done the full range of HR work, not just one slice of it.
• Strong experience collaborating and leading change management with cross-functional stakeholders and managers, including Finance, Legal, and Business Operations.
• Strong written and verbal communication skills; you can explain a complex policy clearly and handle a sensitive conversation with composure.

Qualifications

• Bachelor’s degree or equivalent experience.