Senior People Business Partner, Operations

About the role

As a Senior People Business Partner, you'll be the strategic force behind our global Operations organization: Customer Experience, Trust & Risk, and Fraud. The client group is several hundred employees worldwide, the large majority of them hourly, frontline agents and specialists, supported by leaders who run some of Whatnot's largest and most operationally complex functions. Reporting into our Head of People Business Partners, you'll be a trusted advisor to senior leaders and ultimately shape the people strategy, org design, and talent decisions that let this org perform at its best.

This is the org that keeps buyers and sellers trusting Whatnot every time they open the app, so the programs you build have to be built to last and built for scale. It’s a crucial role with a ton of room for impact.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within 50 miles of our San Francisco, Los Angeles, Seattle, or Phoenix hubs.

Responsibilities

• Coach leaders and managers, from VP to frontline team lead, to build stronger teams, sharper performance, and a better employee experience
• Partner on people strategy, including org design, workforce planning, and team development, for a large, distributed, majority-hourly workforce
• Advise on employee relations matters, including performance, behavior, and investigations, including issues specific to hourly and shift-based populations, partnering with legal as needed
• Drive core people processes (compensation, performance cycles, talent planning) at a scale built to work for both agents and senior leaders
• Partner with COEs (People Programs, Total Rewards, People Ops) to build strong programs built for a fast growing Operations population
• Use data and insights to get ahead of talent risks (e.g., attrition, engagement) across your client group, including trends specific to agent-level roles
• Lead change management across reorgs, role changes, and evolving business priorities for teams that operate globally and around the clock
• Support manager development, especially for first-line managers overseeing large frontline teams, on team effectiveness and leadership capability
• Leverage culture surveys and people data to shape decisions on culture, growth, retention, and performance across an ever-evolving workforce

Requirements

• 7+ years as an HR Business Partner, including at least 4+ years supporting large-scale Operations populations in a remote or distributed fast-paced tech environment
• Experience supporting client groups that range from VP to agent, and ability to move confidently between senior leader org design conversations and policy questions touching hundreds of hourly employees
• Deep familiarity with the employee lifecycle for hourly CX, Trust & Risk, and customer support populations, including hiring and onboarding at scale, shift-based scheduling dynamics, performance management, and attrition
• A strong partnership mindset; ability to build trust quickly with leaders, managers, and employees at every level
• Experience in fast-paced, high-growth environments; proactive, action-oriented, and comfortable iterating at scale
• Sound judgment and discretion when handling sensitive situations, with strong attention to detail
• Clear, effective communication built for a remote-first, globally distributed environment
• Strong prioritization skills and a consistent line of sight to business goals
• Comfort working with data to surface insights and inform decisions across a large population

Benefits

• Generous holiday and time off policy
• Health insurance options including medical, dental, and vision
• Work from home support and home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits and monthly wellness allowance
• Annual allowance towards childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally
• Monthly allowance to dogfood the app
• 16 weeks of paid parental leave + one month gradual return to work (company leave allowances run concurrently with country leave requirements which take precedence)

Pay

Compensation range: $195K - $230K