Senior PC Support Technician
· Knoxville, TN · 2 wk ago
On-siteInformation Technology$35–$40/hrContract
About the role
Provide daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users. Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical devices specific to business operation. Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc.Responsibilities
- Provide daily hardware and software support specific to business operations and various projects.
- Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
- Image and Stage new hardware specific to business operation.
- Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
- Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
- Contact for IT projects, including attending meetings as the subject matter expert. Strong problem-solving skills.
- Develop and write technical documentation.
- Self-organization and time management skills.
- Communication skills are required.
- Evaluate and test emerging technologies.
Requirements
- An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
- Requires 6-8 years of experience supporting complex end user technologies.
- Experience with operating system installations deployed from MECM (SCCM).
- Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
- Experience with software deployment and endpoint management using Bigfix.
- Computer certifications from CompTia A+, Network+, Security+ are preferred.
- Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
- Knowledge of building Images and scripting is desired.
Qualifications
- Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers.
- Ability to work independently.
Skills
- Advanced critical thinking skills.
- Strong problem-solving skills.
Benefits
- Medical Insurance - Four medical plans to choose from for you and your family.
- Dental & Orthodontia Benefits.
- Vision Benefits.
- Health Savings Account (HSA).
- Health and Dependent Care Flexible Spending Accounts.
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance.
- Hospital Indemnity Insurance.
- 401(k) including match with pre and post-tax options.
- Paid Sick Time Leave.
- Legal and Identity Protection Plans.
- Pre-tax Commuter Benefit.
- 529 College Saver Plan.