Senior Desktop Support Technician

We're hiring a Senior Desktop Support Technician for a long-term contract role in NE Portland, OR.

About the role

Provide technical support and serve as the escalation point for complex hardware, software, operating system, network, and application issues while meeting established SLAs. Collaborate with stakeholders, vendors, and internal teams to support projects, technology implementations, hardware/software procurement, and business-critical IT initiatives.

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, servers, enterprise applications, Active Directory, storage systems (SAN/NAS), and network infrastructure.
• Manage incidents, service requests, and change activities within an ITIL-driven environment, including documentation, root cause analysis, ticket tracking, and continuous service improvement.
• Perform system upgrades, patching, preventative maintenance, antivirus management, hardware deployments, software rollouts, and technology lifecycle support to ensure operational reliability.
• Create technical documentation, work instructions, and knowledge base content while delivering exceptional customer service, mentoring support staff, and ensuring adherence to safety and operational standards.

Requirements

• 5+ years of desktop support experience, including troubleshooting, Microsoft 365, password resets, and user setup.
• 3+ years of experience in a Windows environment, with exposure to Microsoft 365 admin tasks and duties.
• Experience working with Active Directory, Microsoft Intune, and Autopilot.
• Experience working with Zebra printers or other industrial-style label printers.

Pay

$32.00 - $35.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan (pre-tax and Roth post-tax contributions available).
• Life insurance (voluntary life and AD&D for employees and dependents).
• Short- and long-term disability insurance.
• Health spending account (HSA).
• Transportation benefits.
• Employee assistance program.
• Time off/leave (PTO, vacation, or sick leave).

Schedule

• Contract position.
• Fully onsite in Portland, OR.