Senior Desktop Support Technician
About the role
TEKsystems is looking for an On-Site Support Technician to join one of our clients teams in Kansas City. The successful candidate will have at least 3-4+ years of professional technical support experience. This position will be front line technical support including but not limited to technical troubleshooting, computer setup, computer verification, communication issues, Web-ex conference help, teleconferencing help and other technical issues an employee may have. This individual should have some previous experience working in a help desk environment including some experience with data management, and communication as well as managing and deploying images in Intune. Savage is looking for people who have been in environments supporting 4,000+ users. And skills in command prompt, Ip config, ticket ques, troubleshooting, Intune, Citrix/VM, AD, Microsoft and Windows. This is a Permanent position based out of Kansas City, MO. Workplace type is fully onsite. Application deadline is Sep 30, 2026.
Responsibilities
- Active Directory knowledge
- Group Policy concepts
- Microsoft applications knowledge (Excel/Word/etc.)
- Basic network knowledge- the ability to discern between a user issue or site outage.
- Command line knowledge.
- Support printers and other IT peripherals
- Experience Troubleshooting Windows Client operating systems
- Ideally has some Dell hardware experience
- Very important for candidate to be a self-starter, motivated by opportunities to add value to his/her position within the company
Requirements
- At least 3-4+ years of professional technical support experience
- Previous help desk experience
- Experience with data management and communication
- Managing and deploying images in Intune
- Experience supporting environments with 4,000+ users
- Skills in command prompt, IP config, ticket queues, troubleshooting, Intune, Citrix/VM, AD, Microsoft and Windows
Pay
The pay range for this position is $60,000.00 - $70,000.00 per year. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.