Senior Payments Operations Consultant

About This Role

Wells Fargo is seeking a Senior Payments Operations Consultant within Payment Operations.

In This Role, You Will

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Business Analysis experience supporting technology, operations, or payments transformation initiatives
• Experience supporting payment processing platforms, payment hubs, or transaction workflow applications
• Experience with ISO 20022, SWIFT, Fedwire, ACH, RTP, CHIPS, payment investigations, sanctions screening, or exception processing
• Experience leading requirements elicitation workshops and documenting business and functional requirements
• Experience creating user stories, acceptance criteria, process flows, use cases, and gap analyses
• Experience working within Agile Scrum or SAFe environments using Jira and Confluence
• Experience coordinating user acceptance testing (UAT), defect management, and release validation
• Experience utilizing Excel, Visio, Tableau, or Power BI for analysis and reporting
• Experience with Lean, Six Sigma, process improvement, or workflow optimization methodologies
• Financial services or banking operations experience
• Experience leveraging AI-enabled tools to accelerate requirements gathering, documentation, and business analysis activities

Job Expectations

• Ability to work on-site
• Ability to work a hybrid schedule

Required Locations

• 1525 W WT Harris Blvd, Charlotte, NC
• 550 S 4th St, Minneapolis, MN

Pay

$87,000.00 - $154,000.00

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement