Senior Payments Fraud Analyst

Essential Duties And Responsibilities

• Coordinates with external financial institutions to facilitate the return of fraudulent transactions on behalf of the Bank and its customers.
• Recommends entering “Hold Harmless Agreements” with other financial institutions to mitigate risk and liability.
• Advises on the appropriate involvement of law enforcement agencies, including FBI, Homeland Security, and local authorities, in fraud investigations.
• Maintains detailed documentation of suspicious activity, submits required reports (e.g., SAIR), and communicates fraud trends and risk mitigation recommendations to management.
• Oversees fraud monitoring systems and conducts proactive analysis of transactional data to detect and prevent fraudulent activity across payment channels such as Wires, ACH, spoofing, and online banking.
• Conducts timely investigations into suspected or confirmed fraudulent activity, including ACH, wire transfers, account takeovers, identity theft, spoofing, and check fraud, while managing multiple cases simultaneously and collaborating with department heads to process claims accurately.
• Communicates with customers, financial institutions, and law enforcement to validate transactions, prevent losses, and resolve fraud-related inquiries across multiple channels within established service-level agreements.
• Supports team members in complex investigations and collaborates with peers and leadership to share insights and promote fraud awareness.

Qualifications

• Education and/or Experience: Bachelor's degree (B. A.) from four-year College or University; or 2 to 4 years related experience and/or training; or equivalent combination of education and experience.
• Reasoning Abilities: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, and synthesize complex or diverse information.
• Computer & Software Skills: Extensive knowledge of Microsoft Access Database software; Internet software, i.e. Chrome, Internet Explorer, etc., Fiserv EFT Client Central, Verafin Analytics Fraud Analysis, Q2 Console and Microsoft Office Suite of Products, i.e. Word, Excel, etc. software.

Other Skills And Abilities

• Demonstrated ability to identify and resolve problems in a timely manner and develop alternative solutions.
• Sound judgment and decision-making capabilities, applying professional expertise to resolve complex issues independently.
• Strong problem-solving skills and emotional intelligence when managing sensitive or challenging customer interactions.
• Customer-focused mindset, responding promptly to inquiries and continuously seeking opportunities to improve service delivery.
• Adapts effectively to dynamic work environments, adjusting methods and approaches in response to evolving priorities and conditions.
• Works collaboratively within teams while balancing individual responsibilities, showing openness to diverse perspectives and feedback.
• Ability to manage multiple priorities simultaneously, maintaining accuracy and clarity in documentation and communication under pressure.

Physical Demands

• While performing the duties of this job, the associate is regularly required to sit; use hands and fingers to handle or feel; and talk or hear.
• The associate is frequently required to reach with hands and arms.
• The associate is occasionally required to lift and/or move up to twenty-five (25) pounds.
• Specific vision abilities required by this job include close vision.

Work Environment

• The work environment is usually moderate.

Salary Range

• $23.93 To $32.31 Hourly

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.