Senior Patient Coordinator

About the Role

The Senior Patient Coordinator functions as a member of the front desk team, performing administrative tasks and procedures to support the delivery of quality care to clients. This role assists patients compassionately and professionally, ensuring efficient utilization of the schedule and coordinating all processes related to treatment. The position requires a compassionate, caring, discreet professional with high empathy and strong organizational skills, reporting to the Front Desk Manager, AGM, and/or GM.

Responsibilities

• Coordinate with clients to create and maintain the daily therapy schedule.
• Correspond with patients, parents, funding sources, and medical staff.
• Handle all incoming calls and requests.
• Process new patient intakes.
• Assist with patient accounts, including processing payments, reviewing patient ledgers, and answering client questions regarding private insurance and other funding sources.
• Assist with the maintenance and operation of the intensive program, including communication with families regarding schedules, paperwork, and all NAPA guidelines.
• Analyze monthly financial reporting.
• Maintain a high level of customer service.
• Order supplies related to office function, including office and janitorial supplies.
• Independently train new office staff.
• Implement new tools and processes to improve administrative efficiency.

Requirements

• Bachelor’s degree with 3+ years of administrative and/or office support, ideally in a healthcare setting.
• 7+ years of customer service experience.
• Computer competence across the Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) with the ability to quickly learn other online software systems.
• Strong organizational skills and ability to multitask, shift focus, and manage priorities.
• Working knowledge of patient records system (Raintree) preferred.
• Strong problem-solving skills.
• Confident and personable with the ability to get along with a wide range of personalities.
• Excellent customer service skills.
• Must love interacting with children.
• Ability to work with little to no supervision.

Physical Demands

• Stand and sit for extended periods.
• Bend and reach for filing and other job-related functions.
• Climb up and down stairs.
• Bend, stoop, and lift to move and retrieve materials; pull, push, and lift.
• Reach both above and below shoulder height.
• Close vision, color vision, depth perception, and the ability to adjust focus for visual inspection of work.
• Manual dexterity to operate a computer and other office equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Company Values

• Love – Embody NAPA’s spirit of love through kind actions, warmth, and communication used every day.
• Share – Strive to collaborate and educate as part of the NAPA team, ensuring clients and families leave with positivity and hope.
• Grow – Evolve, engage, and continue learning from clients, colleagues, and the industry to offer the best therapy possible.
• Hope – Believe in the potential of every child and commit to helping them succeed, giving families hope when others have failed.