Senior Patient Contact Coordinator

Summary of Responsibilities

• Provide daily oversight to Patient Contact Coordinators (PCCs) for general inquiries
• Resolve patient conflicts prior to seeking assistance from Team Lead
• Provide direction and become subject matter expert on company app processes
• Help develop cross-functional team with other scheduling groups within the department
• Identify areas of improvement on daily activities PCCs are involved with
• Work closely with Team Lead to identify areas of additional training needs for new hires
• When needed during peak phone times, schedule new/established patients for office visits/procedures
• Aid with Patient Registration
• Provide Excellent Customer Service to patients and peers

Responsibilities

• Provide daily oversight to PCC's for general inquiries
• Resolve patient conflicts prior to seeking assistance from Team Lead
• Provide direction and become subject matter expert on company app processes
• Help develop cross-functional team with other scheduling groups within the department
• Identify areas of improvement on daily activities PCC's are involved with
• Work closely with Team Lead to identify areas of additional training needs for new hires
• When needed during peak phone times, schedule new/established patients for office visits/procedures
• Aid with Patient Registration
• Provide Excellent Customer Service to patients and peers

Requirements

• High School Diploma or GED Required
• Call Center Experience Preferred
• Customer Service Experience in a Call Center Preferred
• Knowledge of Medical terminology, CPT codes, ICD-10 codes

Qualifications

• Ability to resolve conflict with patients and peers

Skills

• Excellent Customer Service

Benefits

• Flexible work schedule

Pay

• Commensurate with experience

Schedule

• Full-time, 8 hours per day, Monday through Friday
• Evening hours or Saturdays may be required contingent on office schedules