Senior Patient Account Specialist

Job Summary

Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection.

This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Patient and client satisfaction is essential.

Key Requirements

• Healthcare exp is a must have.
• Prefers minimum of 2 years' experience with insurance billing, collections, payment, and reimbursement verification and/or refunds.
• Professional and effective written and verbal communication required.
• Experience of working within a multi-facility hospital business office environment preferred.

Responsibilities

• Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA's business objectives.
• Documents and updates patient account information in TLRA's collection software system timely and accurate to include appropriate account status.
• Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
• Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
• Performs research and analysis of account issues and strives to resolve problems timely and accurately.