Senior Patient Account Representative - Medicaid Collections (Hybrid)

Job Summary

Position is responsible for the timely collection of third party and private pay receivables.

Job Description

• Desired Skill Sets:
  • Must have Medicaid collections experience to be considered for the position
  • Extensive experience with government collections highly preferred
• Minimum Qualifications:
  • Education: High School Diploma or GED, preferred
  • Licenses/Certifications: (None)
• Experience / Knowledge / Skills:
  • Required three (3) to five (5) years hospital business office or medical related experience with understanding of third party reimbursement procedures; as well as state and federal regulations governing healthcare preferred
  • Some knowledge of business office, patient billing, or collection/reimbursement procedures in a healthcare setting preferred
  • Ability to multi-task in a fast paced, high volume environment
  • Proficient in Microsoft office with emphasis on Excel, 10-key and math

Principal Accountabilities

• Reviews incoming correspondence and takes appropriate action.
• Responds promptly to inquiries.
• Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary.
• Updates account information accordingly.
• Documents communications accurately and completely.
• Obtains financial information from patients; analyzes information to determine appropriateness of action.
• Mentors and serves as a resource for less experienced staff.
• Prepares written response for administrative complaints and problem accounts.
• Aids in the development of policies and procedures.
• Ensures safe care to patients, staff and visitors, adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

Addendums

See Addendums for Job Related Specific Duties.