Jobs · Healthcare · Texas

Senior Patient Access Representative - Bilingual - Neurology Clinic

UTHealth Houston · Houston, TX · 1 mo ago
On-siteHealthcareFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate. Preserve all substantive info. We need to parse the posting. Key info: - UTHealth Department of Neurology in Houston, TX seeking Full-Time Bilingual (English/Spanish) Senior Patient Access Representative. - Role: team leader and mentor to staff while supporting daily patient access operations, including scheduling appointments, verifying eligibility, ensuring medical necessity compliance, and posting payments. Delivers seamless patient-centered experience, supports efficient clinic operations. - "What we do here changes the world." etc. Might be fluff but we can include as part of About the role? Probably. - Benefits: total rewards package includes benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: - 100% paid medical premiums for full-time employees - Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) - The longer you stay, the more vacation you’ll accrue! - Longevity Pay (Monthly payments after two years of service) - Build your future with our awesome retirement/pension plan! - Work/life services such as... Free financial and legal counseling, Free mental health counseling services, Gym membership discounts and access to wellness programs, Other employee discounts including entertainment, car rentals, cell phones, etc., Resources for child and elder care, Plus many more! - Position Summary: Position is responsible for mentoring other employees as a team leader, scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments. - Position Key Accountabilities: list of duties (many bullet-like sentences). We need to put them in
  • . - Certification/Skills: Ability to multi-task. Proficient typing/keyboarding skills. - Minimum Education: High school diploma or equivalent. - Minimum Experience: Four years of experience in a hospital or medical business office setting. - Physical Requirements: Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects. - Security Sensitive: description. - Veteran Information: list of military occupations. - Residency Requirement: Employees must permanently reside and work in the State of Texas. We need to decide sections: About the role (maybe a paragraph summarizing role). Responsibilities (list of duties). Requirements (maybe education, experience, physical requirements, security, residency). Qualifications (maybe certification/skills). Skills (maybe multi-task, typing). Benefits (as described). Pay (maybe Longevity Pay? but also mention 100% paid medical premiums? That's benefit. Pay maybe not explicit aside from longevity pay. The posting mentions Longevity Pay (Monthly payments after two years of service). That's pay info. So we can include Pay section with that detail. Schedule: Not mentioned explicitly; only full-time. No schedule details. So we should not create Schedule section because no specific content. We must not create sections with filler like "not specified". So we include only sections with real content. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We need to use

    for each section heading. Inside each, use

    for prose,

    • for lists. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can group them. We must not repeat job title as heading. So no heading for Senior Patient Access Representative. We must not put Job ID etc. We must remove cookie/navigation/legal/EEO etc. The posting includes some security sensitive and veteran info; those are substantive? Probably yes, they are part of requirements. We'll keep them. We need to avoid duplication. The posting repeats some info (Position Summary similar to earlier). We'll consolidate. Let's extract details: About the role: The role description: Full-Time Bilingual (English/Spanish) Senior Patient Access Representative, team leader and mentor to staff, supporting daily patient access operations including scheduling appointments, verifying eligibility, ensuring medical necessity compliance, posting payments. Delivers seamless patient-centered experience, supports efficient clinic operations. Also mention UTHealth Houston mission: Texas’ resource for healthcare education, innovation, scientific discovery, excellence in patient care. "Once you join us you won't want to leave." etc. Might be fluff but it's substantive? It's promotional but we can include as part of About the role. Responsibilities: list from Position Key Accountabilities (the long list). Also earlier mention: scheduling appointments, verifying eligibility, ensuring medical necessity compliance, posting payments. We'll combine. Requirements: Minimum Education: High school diploma or equivalent. Minimum Experience: Four years of experience in a hospital or medical business office setting. Physical Requirements: Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects. Security Sensitive: description. Veteran Information: list of military occupations. Residency Requirement: Employees must permanently reside and work in the State of Texas. Qualifications: maybe certification/skills? Actually Certification/Skills: Ability to multi-task. Proficient typing/keyboarding skills. Could go under Skills. Qualifications could be education/experience? But we already have Requirements for education/experience. Qualifications could be something else like "Bilingual (English/Spanish)"? That's a qualification. Also maybe "team leader/mentor". But we can treat Qualifications as bilingual ability and maybe other qualifications not covered. Let's see: The posting mentions Bilingual (English/Spanish) in job title. That's a qualification. Also maybe "Ability to multi-task" is skill. We'll put bilingual under Qualifications. Skills: Ability to multi-task. Proficient typing/keyboarding skills. Benefits: as described. Pay: Longevity Pay (Monthly payments after two years of service). Also maybe mention "The longer you stay, the more vacation you’ll accrue!" but that's benefit. Pay section only for explicit pay: Longevity Pay. We should not include vague like "competitive salary". Not present. Now we need to ensure we don't create sections with placeholder text. All sections have content. Now produce HTML. Structure:

      About the role

      ...

      Responsibilities

      • ... each duty as separate li.
      We need to break the long list into items. The list includes many sentences separated by periods. We'll split each sentence as an li. Let's extract duties from Position Key Accountabilities: - Schedules patient appointments and enters required information in the computer system in an accurate and timely manner. - Obtains demographic, insurance and financial information from patient or guarantor. - Enters information in computer system with a high degree of accuracy. - Explains all required forms to the patient or guarantor and obtains the necessary signatures. - Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures. - Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. - Completes complex financial counseling including the review and submission of charity applications. - Identifies alternative resources for financial reimbursement. - Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes. - Posts payments in the computer system and generates the appropriate patient receipts. - Monitors, reviews and resolves patient account issues on assigned reports. - Performs account analysis and trending. - Completes quality review and monitors for process improvement opportunities. - Functions as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions and assisting in employee orientation and training. - Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers). - Completes thorough and accurate documentation. - Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. - Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. - Performs other duties as assigned. Also earlier mention: scheduling appointments, verifying eligibility, ensuring medical necessity compliance, posting payments. Those are covered. We'll include all. Now Requirements section: We'll list education, experience, physical requirements, security sensitive, veteran info, residency. We can make a
        with items. Education: High school diploma or equivalent. Experience: Four years of experience in a hospital or medical business office setting. Physical Requirements: Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code 51.215 and Texas Government Code 411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code 117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R.791.4. Veteran Information: Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1. For a complete list please visit www.uthealth-veterans.jobs. Residency Requirement: Employees must permanently reside and work in the State of Texas. Qualifications: Bilingual (English/Spanish). Also maybe "team leader and mentor"? But that's more responsibility. We'll keep bilingual. Skills: Ability to multi-task. Proficient typing/keyboarding skills. Benefits: list as
          . - 100% paid medical premiums for full-time employees - Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) - The longer you stay, the more vacation you’ll accrue! - Longevity Pay (Monthly payments after two years of service) – but that's pay, maybe we move to Pay. - Build your future with our awesome retirement/pension plan! - Free financial and legal counseling - Free mental health counseling services - Gym membership discounts and access to wellness programs - Other employee discounts including entertainment, car rentals, cell phones, etc. - Resources for child and elder care - Plus many more! But we need to avoid duplication: Longevity Pay appears both in benefits and pay. We'll put Longevity Pay under Pay section only, not duplicate in Benefits. However the benefits list includes Longevity Pay as part of bullet. We could keep it under Benefits but then Pay would be empty. Better to separate: Benefits includes all except Longevity Pay; Pay includes Longevity Pay. But the posting lumps Longevity Pay under benefits list. However instruction: "never create Pay/Schedule/Benefits sections unless the

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