Senior Parts Sales Specialist
About the role
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Senior Parts Sales Specialist.
Essential Functions
- Assists all customers, technicians and other parts personnel in securing needed parts and supplies.
- Accountable for achieving the monthly sales and gross profit forecasts, and for seeking and soliciting parts sales.
- Works with customers, outside salespersons and technicians to fill parts requirements with minimal supervision or assistance.
- Prepares invoices for all over the counter sales and bills parts to repair orders that are issued to the shops.
- Maintains stock levels, receives and ships parts, and issues local purchase orders.
- Aids in maintaining a favorable relationship with customers by addressing their needs and issues in a timely manner.
- Escalates customer issues to supervisor when needed.
- Aids in sourcing/locating complex customer parts requests or finding alternatives.
- Maintains a neat and clean appearance in the customer parts area and parts warehouse.
- Enters all lost sales into the inventory system so that proper inventory items and levels can be maintained.
- Fulfills safety responsibilities, follows safe work practices and procedures, uses safety equipment when required, responds to suggestions for working safely and seeks assistance when necessary.
- Ensures proper safety, care, and maintenance of company vehicles and equipment.
- Reports any damage to company equipment or property immediately to supervisor.
- Assists with inventory management related activities as directed by supervisor.
- Performs other duties as assigned by supervisor.
Qualifications
- Five years’ heavy duty truck parts related work experience.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Must be able to handle multiple tasks and requests in a timely manner.
Benefits
- Competitive Salary
- Medical, Dental and Prescription Insurance
- Disability and Life Insurance
- Paid Time Off program
- 401k and Profit Sharing with Employer Match
- Flexible Spending Account
- Internal Promotion Opportunities
- On the Job Training
About
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.