Senior Partner Program Manager - Global Alliances

About the role

The Global Alliances Senior Partner Program Manager is a senior individual contributor responsible for executing the global partner program strategy and priorities established by the VP of Global Alliances. This role drives day-to-day operationalization and continuous improvement of Dragos's partner program across all five partner segments: Distributors, Value-Added Resellers (VARs), Original Equipment Manufacturers (OEMs), Global System Integrators (GSIs), and Hyperscaler Marketplace providers.

Responsibilities

• Execute global partner program framework across all five segments, operationalizing tier structures, benefits, requirements, and incentives while tracking program health metrics.
• Drive technical and commercial enablement programs—training, certifications, deal desk processes, and partner-facing resources—ensuring partners can position and sell Dragos solutions effectively.
• Assess and improve partner support infrastructure (portal, PRM, help desk) and establish SLAs to ensure responsive, high-quality partner support experience.
• Own end-to-end partner onboarding and intake process, streamlining workflows and eliminating bottlenecks to reduce time-to-active across all segments.
• Manage key partner relationships, escalations, and communications; prepare business reviews and represent Dragos at partner events and industry conferences.

Qualifications

• 8+ years of experience in channel program management, partner operations, or alliances within a B2B enterprise software or cybersecurity company.
• Demonstrated experience executing partner programs across multiple partner types—ideally including distribution, resellers, GSIs, and cloud marketplace.
• Deep understanding of indirect go-to-market motions, channel economics, and partner lifecycle management.
• Proven ability to operationalize complex, multi-stakeholder processes and drive execution across cross-functional teams without direct authority.
• Experience with legal agreement workflows, partner contract administration, and working effectively with Legal and Finance functions.
• Strong project management and organizational skills; able to manage multiple concurrent workstreams with precision.
• Excellent written and verbal communication skills with the ability to present program updates clearly to executives and partners.
• Proficiency with PRM systems, Salesforce CRM, DocuSign or equivalent eSignature tools, and partner portal technologies.