Senior Partner Operations Analyst

SailPoint is the leader in Identity Security. Our customers represent half of the Fortune 500 and half of the ASX 50, providing a strong community of customers, partners, and analysts who trust SailPoint to solve complex challenges. We are recognized by analysts such as Gartner, Forrester, and Kuppinger Cole as the market leader and continue to define the identity security space. Organizations rely on us to answer critical questions about access to applications and data, making identity security the central control point for enterprise risk management. Our culture has earned us recognition as one of the “best places to work” for 15 consecutive years.

About the role

This role falls under the Revenue Operations Team. The Senior Partner Operations Analyst at SailPoint is a critical, highly collaborative position dedicated to optimizing and scaling SailPoint's global partner ecosystem and program compliance. Serving as the central operational bridge between partners, regional partner managers, and internal sales teams, this senior analyst ensures data hygiene across Salesforce opportunity tracking, oversees deal registration and partner-sourced discounts, and coordinates enablement resources. The ideal candidate possesses deep analytical expertise to track partner program metrics, manage complex partner operations, and streamline administrative workflows. By proactively identifying operational bottlenecks and validating partner-led opportunities, the Senior Partner Operations Analyst directly drives partner success, protects deal registrations, and accelerates joint revenue growth.

Responsibilities

• Measure the impact of operations and strategic initiatives by gathering and synthesizing relevant data and presenting findings both in verbal and written formats.
• Manage multiple tasks and projects simultaneously while establishing priorities and producing deliverables end-to-end.
• Assist in the development of analyses and presentations for the Senior Leadership Team, Regional Partner Managers, Partner Delivery Managers, and other cross-functional teams.
• Communicate informed conclusions and recommendations to senior leadership and sales operational managers, tailored to the needs and requirements of the audience.
• Serve as a center of excellence for trusted insight and analysis to support both strategic initiatives and ad-hoc business needs within the GTM organization.
• Design and create models to solve business problems and, where appropriate, integrate the insights into regular operational reporting.
• Assist in ad-hoc reporting and presentations, including business reviews and management presentations.
• Maintain and coordinate standard operating procedures, including updating files in a timely manner and coordinating changes across systems such as Salesforce.
• Assist Global Alliances leadership with territory changes, sales budgets, and compensation planning.

Qualifications

• Bachelor's degree or equivalent.
• Comfortable handling large data sets; previous work at a technology partner, GSI, or business consulting is a plus.
• Strong attention to detail; demonstrated ability to double-check work consistently.
• Positive attitude and flexibility when faced with fast-paced, complex challenges; a motivated self-starter with a high energy level.
• Excellent strategic and tactical business skills and a passion for using data to drive better decision-making.
• Strong sense of responsibility and initiative; bias toward action rather than waiting for direction.
• Demonstrated ability to effectively communicate with diverse work groups.
• Proven skills at cultivating strong working relationships and collaborating within a team to learn and share knowledge.
• Excellent verbal and written communication skills, with the ability to clearly present strategic issues and solutions to sales leaders and teammates.

Skills

• Strong working knowledge of MS365 Suites and Excel (e.g., Index Match, pivot tables, conditional formatting).
• Very strong working knowledge of Salesforce.
• Experience with BI visualization tools like Tableau or SQL for directly querying datastores.
• Familiarity with Partner Portals such as Impartner, PartnerStack, or Salesforce Partner Cloud.
• Experience leveraging LLMs like Gemini, ChatGPT, or Claude.

The path to success

• 1-month milestones:
  • Familiarize yourself with SailPoint’s mission, vision, and strategic goals.
  • Build relationships within Growth Operations, Revenue Operations, Partner Managers, and Partner Leadership.
  • Get up to speed on tools and internal playbooks required to drive operational excellence across the RevOps team.
  • System & Process Mapping: Develop a deep understanding of partner data workflows to assess current business functions and identify potential improvements.
  • Queue Immersion: Begin taking on reactive reporting and support requests to understand data architecture and common pain points.
• 2-month milestones:
  • Process Documentation: Document Partner Operations “tribal knowledge” into written processes to ensure team-wide alignment and easier onboarding.
  • Data Hygiene: Complete an assessment of partner opportunity data in Salesforce, understanding current measurement methods and key reporting used in daily business.
  • Agreement Tracking System: Leverage the new partner portal to monitor partner agreement statuses, making it easy for Partner Managers to track follow-ups.
• 3-month milestones:
  • Proactive Reporting: Shift from reactive data requests to publishing proactive, self-serve dashboards (e.g., deal registration velocity, agreement compliance) to reduce ad-hoc requests.
  • Balancing the Workload: Successfully manage a 50/50 split between handling daily reporting requests and dedicating focused time to proactive data cleanup and process design.
  • Tackling Bottlenecks: Implement at least one process tweak or automation that measurably reduces the time to process a deal registration or Co-sell opportunity.
• 6-month milestones:
  • Queue Mastery: Be fully self-sufficient in managing the daily request queue and standard operational troubleshooting with minimal oversight.
  • Autonomous Project Ownership: Independently identify, scope, and drive at least one new operational improvement project from end to end.
  • Program Collaboration: Act as the primary operational counterpart to the Partner Programs team, proactively designing backend mechanics and workflows for newly proposed partner initiatives before launch.

Travel

Travel as per business requirements.

Pay

We estimate the base salary for US-based employees will be in the range of $97,700 - $164,728. Base salaries for employees based in other locations are competitive for the employee’s home location. As part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges to account for variations in knowledge, skills, experience, market conditions, and locations, as well as reflect differing products, industries, and lines of business. Candidates are typically placed into the range based on these factors and internal peer equity.

Benefits

• Health and wellness coverage: Medical, dental, and vision insurance.
• Disability coverage: Short-term and long-term disability.
• Life protection: Life insurance and Accidental Death & Dismemberment (AD&D).
• Additional life coverage options: Supplemental life insurance for employees, spouses, and children.
• Flexible spending accounts for health care and dependent care; limited purpose flexible spending account.
• Financial security: 401(k) Savings and Investment Plan with company matching.
• Time off benefits: Flexible vacation policy.
• Holidays: 8 paid holidays annually.
• Sick leave.
• Parental support: Paid parental leave.
• Employee Assistance Program (EAP) and Care Counselors.
• Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity, and Pet Insurance options.
• Health Savings Account (HSA) with employer contribution.