Partner Operations Analyst

About the role

You’ll be the operational backbone for Samsara’s Partner Portal, Deal Registration processes, partner data management, and program launch support. You’ll work hands-on in our PRM platform and Salesforce to ensure partners and Partner Account Managers (PAMs) have the tools, data, and processes they need to succeed.

Responsibilities

• Serve as day-to-day administrator of Samsara’s Partner Portal (PRM platform), managing content updates, page configuration, and user access
• Troubleshoot portal issues and serve as the first point of contact for L1 partner-facing and PAM-facing system questions
• Maintain and support operational workflows for Deal Registration, partner onboarding, tier management, and compliance tracking
• Process and validate incoming Deal Registrations, ensuring data accuracy and timely approvals
• Identify and flag process bottlenecks or data quality issues, recommending and implementing improvements
• Help develop and maintain process documentation, FAQs, and training materials for PAMs and partners
• Support change management efforts for new tools and process rollouts, working closely with the Partner Programs PM on PAM enablement
• Support PRM platform migration efforts as Samsara evaluates and potentially transitions to a new partner technology stack
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements

• 2-4 years of experience in sales operations, partner/channel operations, program management, or related operations role
• Hands-on experience with Salesforce (reporting, data management, basic configuration)
• Strong analytical skills with the ability to build reports, spot data quality issues, and recommend process improvements
• Strong written and verbal communication skills to interact with partners, partner account managers, and internal cross-functional team members
• Meticulous attention to detail and track record of maintaining data integrity across systems
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Self-starter mindset - you proactively identify issues and suggest improvements

Qualifications

• Experience with PRM platforms (Salesforce Experience Cloud, Impartner, Allbound, Introw, or similar)
• Experience in channel or partnerships organization, with an understanding of how partner programs, Deal Registration, and partner tiers work
• Experience supporting program or product launches in an operational capacity
• Sensitivity to the sales cycle and operates with a sense of urgency
• Track record of operating and delivering in an ambiguous environment - we’re building and evolving processes in real time