Senior Partner Manager (Rocket Travel by Agoda)

About Rocket Travel

Rocket Travel by Agoda is a travel technology company founded in 2012 under our flagship consumer-facing product, rocketmiles.com. Since then, we have evolved to partner with some of the largest consumer travel brands in the world, creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights, and activities. Our global partnerships range from world-class airlines to international banks to large-scale shopping platforms. We help our partners develop successful go-to-market strategies through marketing expertise and data to support their overall growth.

We attract customers from every corner of the globe with a seamless user experience built in-house from ideation to finished product. Our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and managers.

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career and expand their knowledge working alongside talented, dedicated colleagues.

Responsibilities

• Take the lead in growing Rocket Travel’s largest partnerships in the Americas region with careful day-to-day management, goal and strategy setting, data analysis, and a keen focus on relationships.
• Establish goals for partners and set the strategy to hit those goals.
• Influence internal and external partners to take on new initiatives to accomplish big milestones.
• Prepare partner presentation materials, including account reviews for existing partners and new product collateral.
• Manage the partner marketing calendar so the entire team is aware of partner marketing activities, including briefing customer service and other stakeholders on promotion or campaign details.
• Serve as the first point of escalation for partners to resolve issues with customers, partner platforms, etc.
• Proactively benchmark the competitive landscape on a regular basis to ensure that our products are well-positioned and remain best-in-class; identify net new product features to evaluate/bring to the team for discussion.
• Support finance with billing reconciliation to ensure correct billing from the partner.
• Make recommendations for future campaigns and placements to optimize campaign performance, including promotional design and writing copy.
• Collaborate with a team of marketers and designers to enhance the quality and performance of marketing and product efforts across Rocket Travel.
• Participate in A/B testing using different approaches to driving conversion and repeat behavior that may differ from Rocket Travel core regions.
• Manage your own deadlines across projects. There will be short turnarounds for some projects and longer engagements for others.
• Be scrappy. We’re a small team and often wear many hats. Some projects may not be completely defined. This individual will take a resourceful approach to what’s needed and drive results.

Requirements

• Bachelor’s degree in Business, Marketing, or related field.
• 7+ years of relevant experience in partnership marketing & business development.
• Entrepreneurial and able to work independently/take ownership.
• Ability to summarize complex concepts and craft win-win strategies with partners.
• Enjoy working with analytical people in data-driven businesses.
• Impeccable attention to detail, taking end-to-end ownership and quality control in all projects.
• Ability to communicate with partners as needed with little to no oversight.
• Customer-centric approach. Customers can be a traveler, a partner, or even a colleague. You ensure that work centers around solving their pain points.
• Growth mindset; comfortable soliciting feedback and curious to learn from a spectrum of perspectives.
• Balance exploration with execution. You understand when it’s time to explore and when it’s time to deliver.
• Work well cross-functionally and communicate effectively with others of varying backgrounds and areas of expertise.

Pay

The range for the Chicago metro area is $111,000 – $131,000. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.

General Employment Requirements

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.