Senior Partner Integration Manager

Key Responsibilities

• Serve as the central liaison between internal teams (IT, Product, Operations, Compliance, Marketing) and external partners
• Lead partner onboarding, including kickoff meetings, timeline management, and expectation-setting
• Translate technical requirements into clear, business-oriented language for diverse stakeholders
• Manage intake requests, prioritization discussions, and operational readiness reviews
• Drive issue identification, troubleshooting, and resolution by:
  • Investigating and replicating issues
  • Documenting findings clearly
  • Translating issues into actionable requirements for internal or external teams
• Oversee API, SFTP, and employee benefits integrations, ensuring alignment with business and partner needs
• Maintain an inventory of integrations and ensure ongoing performance, reliability, and optimization
• Validate integrations meet compliance, security, and audit requirements
• Standardize processes, documentation, and communications across partner channels
• Support continuous improvement initiatives, including workflow optimization and change management
• Act as the central coordination point for integration strategy, execution, and stakeholder alignment

Required Qualifications

• 5+ years of experience in partner operations, vendor management, business operations, account management, or similar roles
• 5+ years managing external partner or vendor relationships
• Proven ability to act as a bridge between technical and non-technical stakeholders
• Experience leading or supporting partner onboarding and integrations coordination (no coding required)
• Demonstrated success working in highly cross-functional environments
• Strong project management skills, including timelines, deliverables, and stakeholder communication
• Hands-on experience with API tools (e.g., Postman)

Preferred Qualifications

• Experience in regulated industries (insurance, financial services, healthcare)
• Familiarity with intake and prioritization frameworks
• Business-level understanding of APIs, SFTP, and data exchange processes
• Exposure to JSON, XML, HTML, CSS, or SQL
• Advanced Excel skills for data analysis and insights
• Experience managing escalations and issue resolution