Senior Partner Account Manager - ISV

About the role

The Partner Ecosystem team collaborates with customers and partners to leverage Docusign’s Intelligent Agreement Platform. This role involves managing a portfolio of ISV Technology Partners, driving sales leads, and supporting partner growth.

Responsibilities

• Ensure partners align and engage with the annual sales target for Managed ISV Industry Partnership.
• Develop and implement GTM plans to address specific needs in the product and marketing roadmap.
• Create detailed action plans based on strategic and financial benefits, feasibility constraints, and optimize partner engagement.
• Plan and execute strategic rollouts from signed contracts through integration and ongoing education, involving all stakeholders and resolving issues as necessary.
• Enhance partner assets to support marketing and sales engagements, including business cases, case studies, and presentations.
• Build relationships with key executives within partner headquarters and field organizations.
• Lead regular operating rhythms such as pipeline reviews and quarterly business reviews to manage day-to-day execution and long-term strategic planning.
• Manage deal desk processes, approvals for special pricing, and ensure compliance with partner policies and guidelines.
• Engage internal leaders and support staff to ensure partners understand Docusign’s sales strategy, priorities, and sales plays.
• Provide regular feedback to management on critical factors affecting the business or relationships.
• Track sales activities, opportunities, and orders in company Salesforce CRM to ensure accuracy in reporting.
• Collaborate with Marketing to align sponsorship opportunities with partner event strategies and goals.
• Travel 20-30% of the time.

Requirements

• Basic 8+ years of experience in channel/partner Business Development, marketing, and/or sales.
• Demonstrated ability to communicate, present, and influence effectively within a partner ecosystem.
• Experience influencing innovation within a partner ecosystem with solutions and programs that have demonstrated successful revenue.
• Self-starter and creative problem solver with operational experience to execute technology deployments and troubleshoot roadblocks.
• Analytical skills to develop business cases, track, and analyze business performance, and make recommendations to improve business results.
• Output-oriented with strong ability to create high-quality, customer-facing content including presentations and datasheets.
• Excellent project management skills to manage multiple ongoing projects to meet deadlines.
• Experience with SaaS product offerings.
• Experience in Financial Services.

Qualifications

• Wage Transparency: Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
• Preferred Job Designations: In Office, Hybrid, or Remote.
• Job Designation: Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Minimum 2 days per week; may vary by team but will be weekly in-office expectation).
• Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer-paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses, and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.