Senior Parking Operations Manager

Key Responsibilities

• Supervise 10 staff including delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
• Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success.
• Act as the main point of contact to clients or Property Managers; attend location meetings as appropriate, and respond to client requests to develop and maintain a good working relationship.
• Maintain the facility and associated premises to ensure cleanliness, safety, and adherence to standards; supervise ongoing maintenance projects to ensure quality and timely completion.
• Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
• Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals.
• Prepare daily, weekly, and monthly operating reports as required.
• Aid guests with questions, problems, and concerns; address escalated concerns from guests.
• Immediately respond to reports of accidents, incidents, or safety concerns.

Skills, Knowledge and Expertise

• At least 18 years of age
• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience in account management and revenue collection
• Previous supervisory experience
• 4+ Years of previous experience in the parking industry

Benefits

• Generous Paid Time Off: 20 days of paid time off, plus 8 paid holidays
• Comprehensive Health Plans: Access to top-notch Medical, Dental, and Vision coverage for you and your family
• Life and Disability Insurance: Company-paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement
• Employee Assistance Program: Access behavioral health care to assist with personal needs for you and your family members
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones