Senior Operations Specialist, Office 365

About the role

Join OpenText, a global leader in information management, where you will perform document preparation, scanning, and visual comparison in a production environment. This role involves handling customer applications with a focus on accuracy and efficiency, as errors can cause delays, expenses, or disruptions.

Responsibilities

• Document Preparation
  • Prepare documents according to customer specifications
  • Remove paper clips and staples
  • Burst multi-part forms into individual pages
  • Tape small documents and repair pages as necessary
  • Make required copies
  • Arrange and straighten papers for proper feeding through scanner
  • Maintain document order
  • Maintain established quota set for each project
• Document Scanning
  • Scan pre-prepped boxes of documents on a high-speed scanner
  • Keep correct records of batches scanned
  • Scan pages into batches for a pre-determined image count
  • Ensure correct document breaks
  • Responsible for image quality and correcting poor images
  • Maintain document order
  • Perform basic scanner maintenance
  • Communicate any issues with the scanner or software to supervisor
  • Moderate computer skills required to operate scanning programs
  • Maintain established images per hour quota set for each project
• Document Quality Assurance & Indexing
  • Verify image quality and readability after scanning
  • Keep correct records of batches verified
  • Rescan corrected images if quality issues are detected
  • Remove document break patch papers
  • Maintain image quality and document order
  • Perform knowledge-based data entry, ensuring each field is populated with correct information from various sources
  • Maintain established images per hour quota set for each project
  • Type 40 words per minute
  • Moderate computer skills required to operate document imaging programs
• Microfilm And Large Format Scanning
  • Pull reel, microfiche, jackets, comm fiche, and large format documents according to delivery specifications
  • Adjust and record settings before scanning
  • Verify quality image and index if necessary for audit purposes
• Exports
  • Migrate images and data
  • Prepare for delivery
• Staff Support
  • Train new hires
  • Reporting duties
  • Backup supervisors as needed
• Other duties as assigned by supervisor

Requirements

• High School Diploma or equivalent required
• Basic reading, writing, and math skills to follow written orders/instructions and maintain records
• Intermediate computer skills (Word, Excel, Outlook, etc.)
• Excellent hand-eye coordination and manual dexterity
• High attention to detail
• Ability to work with minimal supervision and maintain a high level of performance
• Ability to work quickly without compromising quality
• Prioritization and time management skills
• Must be able to lift 35 pounds continuously throughout the shift
• Must be able to work in a structured, fast-paced, production-mailroom environment
• Must be able to multi-task
• Due to the confidential nature of the business, cell phones and electronic devices are not allowed on the production floor during work hours (strictly enforced)

Pay

This is an hourly paid role at $15.00 per hour. The salary range is $43,600 - $54,500 annually, depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market. Actual salary may vary and could be higher or lower than the posted range.

California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. The role may also be eligible for bonus or commissions in addition to comprehensive benefits.

Benefits

OpenText offers a thoughtfully designed benefits package supporting physical, emotional, and financial wellbeing. Benefits include vacation entitlement, paid time off, and variable or commission compensation opportunities for eligible roles. More details will be provided during the hiring process.