Senior Operations Specialist

About the role

Throne is a fast-growing Series B startup transforming public infrastructure by delivering clean, safe, smart restrooms to cities, transit agencies, and public spaces. With flagship customers like LA Metro, Caltrain, Berkeley, Ann Arbor, Beverly Hills and Washington DC, we're rapidly scaling and preparing for multi-city expansion in 2026 - 2027.

We recognize an unspoken problem: that better bathroom accommodations are sorely needed in most cities. Public and retail bathrooms are neither positioned to meet demand, nor incentivized to provide the quality experience people deserve.

Our mission is to provide peace of mind to the millions of people who set out on an adventure on any given day. That adventure may be big or small. It may involve taking your toddler to the park, driving a stranger to the airport, running a half marathon, or exploring a new city for the first time.

Core Responsibility 1: Cleanliness and User Satisfaction

• Contribute to day-to-day cleaning operations directly by visiting, cleaning, and restocking Thrones in the field.
• Take a lead role in inspecting, maintaining, and improving the overall appearance and basic functionality of the Throne.
• Monitor real-time and historical user-feedback and partner with management to find ways to improve overall cleaning scores and processes.

Core Responsibility 2: Pumping Operations

• Safely operate our medium-duty pump truck to clean and remove wastewater from Thrones and dispose of waste at the waste water treatment plant.
• Utilize internal tools and dashboards to determine when Thrones need to be pumped.

Core Responsibility 3: Technical and Preventative Maintenance

• Support local technicians in your market by inspecting and identifying repair and maintenance needs at the Thrones.
• Learn and perform basic preventative maintenance and repair procedures for common issues (e.g. clogs, parts replacements, door belt tensioning).

Qualifications

• Excellent problem-solving and decision-making skills with a strong attention to detail and high cleanliness standards.
• Outstanding communication and interpersonal skills.
• Proficiency with mobile workforce applications and Google Workspace/Slack.
• Valid driver’s license and a clean driving record.
• Must be comfortable with the nature of the business, supporting teams that work with human waste systems.
• Can-do attitude and passion for Throne’s mission.
• Chauffeur’s License or experience driving medium or heavy-duty vehicles.
• Experience operating basic hand-tools and machinery safely.

Skills

• Ability to lift 50 lbs, bend, kneel, and work in outdoor urban environments to support teams and audit work.

Benefits

• Medical Insurance, including plan options with 100% employer-paid premiums
• Dental Insurance
• Vision Insurance
• Meaningful Series B Equity
• 401(k) Plan
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) and National Discounts
• Paid Sick Leave
• Short and Long-Term Disability Insurance
• Life, Dependent Life, and AD&D Insurance
• Employer-Paid Basic Life Insurance
• Worker’s Compensation Coverage
• Legal Insurance