Senior Operations Specialist

About the role

From cutting-edge resources and a collaborative environment to the freedom to make an impact, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals. The Cash Management Retirement Senior Operations Specialist handles complex escalations, ensures adherence to policies and procedures for asset and security movements in Retirement accounts, and makes decisions balancing risk tolerance. This role is also key to training new associates to process move-money requests accurately and efficiently.

Responsibilities

• Handle high-level/complex escalations by understanding the request, taking appropriate action, and providing rationale to resolve while keeping management informed.
• Provide trend analysis on processing queues and escalate as appropriate.
• Make decisions while weighing risk tolerance.
• Facilitate the training of new team members using multiple methods, including updated training guides, shadowing, and ongoing processing support.
• Identify opportunities for training gaps within the team and work toward solutions.
• Apply understanding of IRS rules and regulations related to contributions and distributions in Retirement Accounts.
• Problem-solve and conduct research on advisor-related questions and escalations using a variety of tools.
• Consistently research, review, and update department procedures to ensure alignment with IRS regulations.
• Assist with quality assurance reviews.
• Review, prepare, and process complex retirement move-money requests, including RMD, Removal of Excess, Recharacterizations, and Qualified Retirement Plan transactions.
• Actively participate in user acceptance testing for enhancements to current systems/processes.
• Proactively educate internal business partners and advisors on products and processes, including necessary updates to intranet and advisor-facing resources.
• Identify opportunities for process improvement and take ownership of implementation.
• Work collaboratively and efficiently with others in a fast-paced, evolving environment.

Requirements

• 1+ years of financial services experience.
• 1+ years of customer service experience.
• Experience with Microsoft Suite.

Core Competencies

• Verbal and written communication skills.
• Time-management skills.
• Attention to detail.
• Effective collaboration across departments.
• Decision-making skills.

Preferences

• Data analysis skills.
• Experience with BETA, Documentum, Clientworks, MS Excel, and Dynamics.
• Experience managing work queues, mailboxes, and conducting research.
• Bachelor’s Degree.

Pay

$17.23–$28.72/hour. Actual base salary varies based on factors including relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Benefits

LPL offers a highly competitive Total Rewards package designed to support your success at work, at home, and at play—such as 401K matching, health benefits, employee stock options, paid time off, and volunteer time off.

About LPL Financial

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest-growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions. The firm services and custodies approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. LPL provides a wide range of advisor affiliation models, investment solutions, fintech tools, and practice management services, ensuring advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.