Senior Operations Program Supervisor (Onsite - Puerto Rico)

What You Will Do

• Supervise and lead a team of Operations Program Leads supporting multiple customer programs.
• Develop and execute recovery plans for overdue part numbers, ensuring clear actions, ownership, and timelines.
• Present program performance, recovery plans, and key risks to leadership and customers.
• Monitor program metrics and drive actions to improve delivery performance and customer satisfaction.
• Lead customer visits and coordinate cross-functional activities to ensure successful engagements.
• Partner with Operations, Planning, Engineering, Quality, Materials, and Supply Chain teams to meet customer commitments.
• Drive timely implementation of Engineering Changes (ECs), Change Requests (CRs), Deviations, and other configuration updates to prevent supply disruptions.
• Carry out regular customer and internal program reviews, communicating progress, priorities, and mitigation plans.
• Mentor Operations Program Leads while supporting workload prioritization, process execution, and continuous improvement initiatives.
• Prepare executive presentations, dashboards, and reports while identifying operational risks and driving corrective actions to ensure program success.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• Demonstrated professional or educational experience communicating in English and Spanish (verbal and written).
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• Prior leadership or supervisory experience managing technical or operational teams.
• Strong knowledge of manufacturing operations, production planning, and program execution.
• Experience managing customer-facing operational programs within the aerospace or defense industry.
• Ability to drive multiple priorities while meeting aggressive timelines.
• Experience coordinating Engineering Changes (ECs), Change Requests (CRs), and configuration management activities.
• Strong relationship-building skills with internal stakeholders and external customers.
• Experience utilizing ERP systems such as SAP.
• Leverage Lean Manufacturing, Continuous Improvement, or Six Sigma experience (a plus).

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• A generous 401(k) plan that includes employer matching funds
• Participation in the Employee Scholar Program (ESP)
• Life insurance and disability coverage
• Employee Assistance Plan, including up to 8 free counseling sessions
• And more!