Senior Operations, Ocean Operations

Duties and Responsibilities

• Manage a region’s detention and demurrage compliance and profitability.
• Ensure that key, critical and complex accounts for an assigned region have clear billing SOPs and detention and demurrage tariffs are in their NRAs.
• Ensure that general accounts are adhering to the defined DSV tariff.
• Process payment of all related detention and demurrage charges to carriers in the region of responsibility after validation of compliance of the invoice.
• Manage and resolve invoicing disputes with vendors in a timely manner (carriers).
• Ensure demurrage & detention details are timely communicated to the appropriate branch and billed within the compliant timeline of the shipment.
• Support team members that are new or need retraining and coaching on specific operational or technical topics.
• Establish regular communication with the branch teams through established weekly, bi-weekly meetings, leading the discussion for detention & demurrage performance.
• Understand root causes of any losses for detention and demurrage and work with the responsible parties to prevent recurrences of these events.

Educational background / Work experience

• 10+ years of experience in Logistics and customer service environment.
• Bachelor’s degree or equivalent required.

Language skills

• Fluent in English (oral and written).

Computer Literacy

• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

At Will Employment

At Will Employment: This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

Pay

Expected base pay range: $62,500 - $84,500 / Annual.

Benefits

• Comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being.
• 401(k) plan offering company-matching contributions up to 5% to help you build a secure financial future.
• Generous paid time off, paid holidays, and additional floating holidays.

Equal Employment Opportunity

Equal Employment Opportunity: DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.