Senior Operations Manager Healthcare Portfolio

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences—no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking because it’s important, it's everywhere, and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere to make everyday living, working, and playing remarkable—giving us back our most valuable asset, time.

Responsibilities

The Senior Facility Manager manages the operation through effective leadership, developing client relationships, superior customer service, human resource management, and budget management. This includes:

• Delivering premier customer service to our clients.
• Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures, and expense reviews.

Revenue Reporting and Budget Management

• Ensure that proper parking, security, and cash control procedures are followed by all employees, and participate in audits as necessary.
• Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility’s bank account.
• Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.
• Manage the operation’s budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.

Workforce Management

• Identify proper staffing levels, hire, develop, and train a team of employees to deliver superior customer service and perform daily job functions. Employees include attendants, cashiers, bookkeepers, and maintenance personnel.
• Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.

Client Retention & Satisfaction

• Ensure proactive communication with clients regarding opportunities to improve operations.
• Resolve client requests, concerns, and issues diplomatically.
• Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.

Marketing & Revenue Optimization

• Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans, or prepaid parking services.

Safety & Risk Management

• Monitor and review all damage claims.
• Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policy and procedures to ensure compliance with all OSHA laws.

Requirements

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience.
• Prior experience leading, managing, and motivating team members.
• Strong customer service skills and focus.
• Excellent verbal and written communication skills.
• Ability to multi-task or work independently.
• Ability to react and problem solve quickly.
• Ability to understand and communicate company policies and procedures.
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets.
• Ability to learn internal computer programs.
• Prior experience developing budgets and P&L review a plus.
• Parking management experience preferred but not required.

License Requirement

Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Location: US-MO-KANSAS CITY