Senior Operations Manager, Dispense and Fulfillment Operations

About the role

You will be responsible for overseeing and driving all warehouse inbound and inventory operations, Prescription dispense and fulfillment, Non-prescription fulfillment, Outbound Processing, and employees across multiple shifts and functions. You will be a part of the management team, and be a key stakeholder in the company, and have a tremendous impact as Hims/Hers grows. This role is based in Gilbert, Arizona and will report to the Director of Operations.

Responsibilities

• Lead a team of managers, leads, and pharmacy techs in a dispense and fulfilling operation of both hazardous and non-hazardous non-sterile and sterile prescriptions.
• Be responsible for monitoring prescription turnaround time so that internal standards and patient needs are met.
• Be responsible for on-site SOX compliance as it relates to inventory control and cyclecount procedures.
• Ensure the team's processes of shipping accurately in order to eliminate all HIPAA violations and accuracy.
• Work with the Pharmacy Leadership team to analyze operations and overall efficiency for best class processing.
• Perform cross-functional team leadership, partnering with Program Managers, Pharmacist in Charge, ICQA, etc.
• Works well with a team and independently.
• Develop and deliver key KPIs to meet capacity and demand.

Requirements

• Bachelor’s Degree, preferred Master’s Degree.
• 10+ years of working experience in a Fulfillment, Warehouse or Distribution environment.
• 10+ years in a Supervisory/Management role.
• 10+ years of OSHA safety experience.
• PREFERRED QUALIFICATIONS: Six Sigma/Lean Principle experience, Proven experience leading technically complex projects.

Qualifications

• Must have a Bachelor’s degree in a related field.
• Must have 10+ years of experience in a warehouse or distribution environment.
• Must have 10+ years of supervisory or management experience.
• Must have 10+ years of OSHA safety experience.
• Preferred qualifications include Six Sigma/Lean Principle experience and proven experience leading technically complex projects.

Skills

• Strong leadership skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Experience with inventory control and cyclecount procedures.
• Knowledge of HIPAA regulations and compliance.
• Understanding of SOX compliance requirements.
• Experience with Hazardous Drug handling and compounding.

Benefits

• Competitive salary & equity compensation for full-time roles.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Comprehensive health benefits including medical, dental & vision, and parental leave.
• Employee Stock Purchase Program (ESPP).
• 401k benefits with employer matching contribution.
• Offsite team retreats.

Pay

Competitive salary and equity compensation for full-time roles.

Schedule

This role is based in Gilbert, Arizona and will report to the Director of Operations.