Senior Operations Manager
Strategic Responsibilities & Deliverables
- Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
- Provides strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
- Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact
- Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building
- Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings
- Establishes objectives and metrics for safety, quality, productivity, and customer experience
- Sets clear goals and expectations for Operations and Area Managers
- Makes performance measurements, provides feedback, and holds leaders accountable
Additional Job Elements
- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Able to work in environments with variable noise levels, lighting conditions and temperature variation
- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
- Basic Qualifications: Bachelor's degree, or 2+ years of full-time Amazon experience; Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations; 7+ years of direct management experience; Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training and training design, or equivalent business experience; Interest in long-term career development through assignments in multiple FCs across the nation; Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100; Demonstrated ability to successfully develop others into higher levels of leadership in an organization
Preferred Qualifications
- Master's degree or above in relevant field of operations
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
- Experience in performance metrics, process improvement, and Lean methodologies
Company Information
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Learn more about our benefits at here.