Senior Operations Lead - Triage, AD WARRIOR

The Role

The organisation are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. They are taking a new approach to regulating social workers in their vital roles. They believe in the power of collaboration and share a common goal with those they regulate – to protect the public, enable positive change and ultimately improve people’s lives.

Responsibilities

• Provides senior operational leadership across the triage function during a period of significant organisational transformation, workforce expansion and service improvement.
• Exercises significant delegated authority to ensure continuity of day-to-day operational leadership, sustained service performance and workforce effectiveness whilst the Head of Triage leads the implementation of the Triage Process Review recommendations and wider transformation programme.
• Strengthens and leads the existing management structure, including Triage Operational Managers and Triage Leads.
• Develops management capability, addresses complex performance, behavioral and capability issues, embeds consistent leadership practice and creates high performing teams, enabling the Head of Triage to focus on strategic transformation whilst maintaining high standards of operational delivery.
• Applies extensive specialist knowledge of fitness to practise triage, regulatory decision making, operational leadership and workforce management to ensure the consistent delivery of high quality, legally robust and evidence-based operational outcomes.

Requirements

• Significant senior operational leadership experience of leading operational teams and managers within a high-volume regulatory, investigations, enforcement, fitness to practise or similar environment, with a comprehensive understanding of regulatory decision making, statutory processes and operational governance.
• Demonstrable experience of improving individual, team and organizational performance through effective leadership, coaching and performance management.
• Experience of managing complex workforce issues including capability, conduct, attendance and behavioral matters.
• Experience of leading, coaching and developing operational managers and building management capability within operational environments.
• Proven ability to lead operational delivery during periods of significant organizational change, maintaining service performance whilst embedding sustainable improvements and developing organizational capability.
• Strong analytical skills with experience of using operational performance information and management data to identify issues and drive improvement.
• Experience of implementing change within operational services whilst maintaining service delivery.
• Ability to influence, coach and challenge managers and staff constructively to achieve positive outcomes.
• Strong communication, influencing and stakeholder management skills, with experience of representing operational services and building credibility with senior internal and external stakeholders.
• Demonstrable commitment to equality, diversity and inclusion and experience of creating inclusive and high-performing team cultures.

Qualifications

N/A

Skills

• Extensive specialist knowledge of fitness to practise triage, regulatory decision making, operational leadership and workforce management.
• Effective leadership, coaching and performance management.
• Complex workforce issue management.
• Operational delivery during periods of significant organizational change.
• Analytical skills with operational performance information and management data.
• Change implementation within operational services.
• Influence, coaching and challenging managers and staff.
• Equality, diversity and inclusion commitment.

Benefits

• 25 days annual leave, rising with service to 30 days per annum, plus bank holidays.
• The option to purchase up to an additional 5 days of annual leave per annum.
• A TIDE award-winning inclusive culture, made up of staff networks, social events and forums.
• A pension scheme, life insurance, an employee recognition scheme and cycle to work scheme.