Senior Operations Consultant - THIRD SHIFT

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve.

Responsibilities

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Buils relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

Qualifications

• +1 year of Commercial Fraud experience
• +1 year of Call Center experience
• Proficient in Microsoft office applications (Excel, Outlook)
• Must be able to work OVERNIGHT 3RD SHIFT FROM 9PM - 5:30AM ARIZONA TIME ZONE TUESDAY - SATURDAY

Skills

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Shift

• 3rd shift (United States of America)
• Hours Per Week: 40