Senior Operations Associate , PGIM Investment Operations ( Hybrid / Newark, NJ)

As the Global Asset Management business of Prudential, we’re passionate about making a meaningful impact—touching the lives of millions and solving financial challenges in an ever-changing world. We believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career while growing your skills at one of the world’s leading global asset managers.

About the role

In this role, you'll support the day-to-day operations that help investment portfolios run smoothly and efficiently. Working across a variety of asset classes—including equities, fixed income, foreign exchange, and derivatives—you'll help ensure transactions, portfolio activity, and investment data are processed accurately and on time. You'll partner closely with brokers, custodians, fund accountants, and internal business teams to resolve issues, maintain data integrity, and support critical portfolio activities.

This role offers broad exposure to investment operations, asset servicing, reconciliation, and process improvement, providing an opportunity to build expertise while contributing to the overall success of the investment platform. This position is based in our office in Newark, NJ and follows a hybrid schedule (3 days in office).

Responsibilities

• Settlements & Transaction Support
  • Support the settlement of investment transactions across multiple asset classes, including equities, fixed income, foreign exchange, and derivatives.
  • Coordinate with brokers, custodians, fund accountants, counterparties, and internal business partners to facilitate accurate and timely transaction processing.
  • Monitor and resolve settlement exceptions, unmatched transactions, failed trades, and operational issues impacting portfolio activity.
  • Research and resolve inquiries related to trade, cash, FX, and other portfolio activity.
• Reconciliations & Exception Management
  • Perform cash, position, transaction, and other operational reconciliations between internal records and external service providers.
  • Investigate and resolve reconciliation breaks through research, analysis, and coordination with internal and external stakeholders.
  • Monitor operational controls and escalate material exceptions, processing breaks, or operational risks as appropriate.
  • Maintain the accuracy and integrity of portfolio, accounting, and operational records.
• Asset Servicing & Portfolio Support
  • Support the processing and review of dividends, interest payments, corporate actions, reorganizations, class actions, security litigation proceeds, and other portfolio lifecycle events.
  • Coordinate with custodians, brokers, fund accountants, and internal teams to ensure asset servicing events are processed accurately and timely.
  • Investigate and resolve exceptions related to income, corporate action, and other asset servicing activity.
• Derivatives, Margin & Collateral Support
  • Support operational activities associated with derivative instruments, including futures, swaps, and other products as applicable.
  • Monitor margin movements, collateral activity, and related operational controls.
  • Assist with the investigation and resolution of derivative-related operational exceptions, reporting issues, and counterparty inquiries.
• Analysis & Problem Solving
  • Analyze operational data to identify trends, recurring issues, and opportunities for improvement.
  • Research root causes of operational breaks and partner with stakeholders to implement corrective actions.
  • Support management reporting and operational reviews through data gathering, validation, and analysis.
• Process Improvement & Automation
  • Identify opportunities to improve operational efficiency, strengthen controls, and reduce operational risk.
  • Participate in automation initiatives, workflow enhancements, and operational improvement projects.
  • Contribute recommendations that improve scalability, service quality, and overall operating effectiveness.
  • Support testing and implementation activities associated with process and technology changes.

Requirements

• Bachelor’s degree in finance, Accounting, Economics, Business, Information Systems, or a related field.
• Strong analytical and problem-solving skills.
• Strong attention to detail and commitment to accuracy.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to work independently while collaborating effectively across teams.

Preferred Qualifications

• Interest in financial markets, investment management, and investment operations.
• Exposure to investment products such as equities, fixed income, foreign exchange, or derivatives through coursework, internships, or prior experience.
• Demonstrated interest in process improvement, automation, data analysis, or operational excellence initiatives.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, and disability insurance.
• Paid Time Off (PTO) and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (beginning or end of the purchase period).
• Eligibility to participate in a discretionary annual incentive program based on individual and organizational performance.

Pay

The salary range for this role is from $62,000 to $72,000. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

Schedule

Hybrid work structure (3 days in office). Working from the office is encouraged when working on tasks that require a high degree of collaboration.