Senior Operations Analyst, Revenue Cycle

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities

• This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.
• Serve the Transplant Billing and Follow Up team.
• Plan and manage large projects; coordinate resources to implement new systems, programs, and processes within the Enterprise Revenue Cycle.
• Provide detailed project design documentation, project plans, and process flows to present to leadership.
• Guide and support projects, process, implementation, and training teams; make design and process decisions.
• Conduct and/or facilitate complex business analysis for large process, quality, and process improvement projects within the Enterprise Revenue Cycle and across Mayo Clinic's three group practices and Mayo Health System.
• Demonstrate an understanding of operations, processes, systems, regulations, clinical practice, and payers.
• Coordinate teams of resources to ensure large project efforts are completed on time and within budget; provide regular updates to senior leadership.
• Solicit and make key decisions.
• Analyze, design, and redesign processes, workflow, and systems to ensure quality, effectiveness, and efficiency; identify resource impact and manage implementation.
• Lead and facilitate process improvement initiatives.
• Participate in the design, development, and implementation of new business processes and system applications in collaboration with Systems Services and Information Technology staff.
• Lead effective meetings, workgroups, and committees including participants throughout Mayo Clinic; facilitate and negotiate as needed to resolve issues.
• Specify and acquire resources for project completion.
• Demonstrate ability to make appropriate decisions regarding complex operational issues having an Enterprise Revenue Cycle or Mayo Clinic impact.
• Interact collaboratively with various departments to support and direct activities and workflows.
• Collaborate with leadership to resolve Enterprise Revenue Cycle, compliance, state, and federal issues.
• May provide direct supervision to staff.
• Work with external vendors and/or internal stakeholders as a subject matter expert to analyze issues and resolutions.
• Mentor and develop staff.
• Maintain knowledge of the current healthcare environment.
• May present before local, state, and national conferences and user group meetings.
• Understand and be accountable for ensuring a control environment is maintained to preserve Mayo's Standard of Ethics and minimize financial and legal risks for Mayo.
• May work evening and weekend hours and travel as needed.

Qualifications

• Bachelor’s degree with 10 years of relevant experience in Finance Revenue Cycle or Healthcare.
• Master’s degree preferred.
• Previous healthcare experience preferred.
• Knowledge and experience in Project Management is required.
• Extensive knowledge of physician and hospital billing systems for Governmental, managed care, and commercial payers is preferred.
• Customer-service oriented, timely in responses to requests for service/information, able to manage multiple tasks and priorities, and work independently.
• Leadership skills required.
• Requires knowledge of revenue cycle systems.
• Healthcare Financial Management Association (HFMA) Certification preferred.
• Authorization to work and remain in the United States without necessity for Mayo Clinic sponsorship now or in the future (e.g., U.S. Citizen, national, or permanent resident, refugee, or asylee).

Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$97,448 - $143,270 / year

Schedule

• Full Time
• Hours/Pay Period: 80
• Schedule Details: Monday - Friday; 8:00 am - 5:00 pm; This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.