Senior Operations Analyst Payroll

Responsibilities

• Mentor, coach, and support other team members as appropriate
• Manage individual assignments and expectations
• Aid in prioritizing team assignments
• Integrate across teams to document, research, and resolve intermediate issues and errors as assigned
• Develop and update operating procedures and training materials as needed
• Gather, validate, and maintain data and other transaction inputs
• Gather forms and track the status of assignments
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index, and review scanned documents and forms
• Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to more complex inquiries
• Understand when to resolve or escalate to a supervisor
• Perform/support cyclical processing and period-end activities
• Complete assignments as delegated by the Supervisor
• Comply with MTA and BSC policies, practices, and procedures
• Understand the MTA and BSC vision, including how individual responsibilities fit into the long-term strategies
• Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets
• Adhere to the team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary
• Identify, document, and review input to the knowledge management tool

Qualifications

• Possess specific work experience in the Payroll area and/or experience in Finance processing
• Working knowledge and use of PeopleSoft or related database software
• Ability to process requests consistently with general supervision
• Strong oral and written communication skills
• Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
• Strong time management skills and the ability to manage individual assignments
• Strong attention to detail
• Ability to handle sensitive situations and maintain a high degree of confidentiality