Senior Operation Manager

Essential Duties And Responsibilities

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals.
• Complies with terms outlined in client SLAs.
• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Supports adherence to Standard Operating Procedures (SOPs).
• Conducts routine staff meetings to review daily/weekly work activities.
• Manages warehouse operations supervisors & support staff.

Customer Management

• Manages high level customer service standards for all functions.
• Affirms that client accounts receive the required level of operational and administrative support.
• Maintains appropriate contact with all functions and responds to requests when required.
• Attends or leads meetings with key customers to discuss any customer issues.
• Captures management of supplier/customer visits to the site.
• Promotes a positive relationship with clients by providing excellent customer service.

Safety

• Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations.
• Audits warehouse for compliance with safety, security, and quality principles and rules.
• Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety.

Skills & Abilities

• Education & Experience: Must have a high school diploma or general education degree (GED). Bachelor’s degree is preferred 7 years’ experience working in a logistics/distribution/relevant environment. 5 years’ experience in a supervisory role.
• Computer Skills: Proficient in Microsoft Office (Excel, Work, and Power Point).
• Language Skills: English (reading, writing, verbal) Proficiency in business communication at all levels.
• Other: Strong attention to detail accuracy and accomplish job task in a timely manner Good organizational and personnel skills Good communication skills, written and oral Good leadership, supervision, and planning skills Able to work flexible schedules, including nights and weekends, as required by the operation Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments.