Senior On-Site Service Specialist

Position Summary

The Senior On-Site Services Specialist provides mailroom, copy/print, shipping/receiving, document management, and general office support services at a customer location. This role ensures efficient daily operations, delivers excellent customer service, and supports office functions including meeting setup, reception coverage, and light facility support.

Key Responsibilities

• Operate high-volume copy, print, scanning, and finishing equipment.
• Perform basic troubleshooting, maintenance, and replenishment of office equipment.
• Process, sort, distribute, and ship mail, packages, and office supplies.
• Handle document scanning, imaging, filing, archiving, and records management.
• Respond to customer requests and coordinate service support as needed.
• Maintain operational logs, inventory records, and reporting metrics.
• Deliver completed projects and materials throughout customer locations.
• Support meeting room and conference room setup.
• Provide occasional reception, hospitality, and general office support.
• Assist with facility moves, light maintenance, and other site-related duties.
• Ensure work areas remain organized, stocked, and customer-ready.
• Perform other duties as assigned.

Qualifications

• A high school diploma or GED is required.
• 1–2 years of experience in office services, mailroom, print/copy center, customer service, or related field is preferred.
• Proficiency with Microsoft Office applications is essential.
• Experience with shipping/receiving, copy/print equipment, or records management is preferred.
• A valid driver’s license may be required.

Required Skills

• Strong customer service and communication skills.
• Ability to troubleshoot equipment and resolve routine issues.
• Organized with strong attention to detail.
• Ability to work independently and manage multiple priorities.
• Knowledge of mail, shipping, and receiving processes is preferred.

Physical Requirements

• Frequent standing, walking, bending, and lifting up to 50 pounds.
• Ability to work around office equipment, mailroom operations, and varying environmental conditions.
• Occasional overtime, including evenings and weekends, may be required.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

JOB INFO

Job Identification : 7830
Job Category : Service Delivery
Posting Date : 2026-07-21T15:20:07+00:00
Degree Level : Some High School
Job Schedule : Full time
Locations : Bloomfield, CT, United States
Driving requirements : Non-driver
Sign-on Bonus : No