Senior On-Site Service Specialist

About the role

The Senior On-Site Service Specialist provides daily operational support at a client site, delivering document production, mail services, equipment maintenance, and general facility support. This role operates high-volume duplicating and production equipment and performs related tasks including copying, scanning, binding, shipping/receiving, and mail distribution.

Responsibilities

• Operate high-volume and production copy machines; perform binding and finishing work
• Conduct daily inspections of convenience copiers to ensure functionality and print quality
• Clear paper jams and escalate technical issues to service technicians
• Perform basic equipment troubleshooting and support
• Set up and maintain equipment (add toner, load paper, adjust settings)
• Perform document scanning and imaging services
• Maintain accurate records for management reports and supply inventories
• Distribute office supplies, fax transmissions, and mail to designated recipients
• Calculate job charges, maintain logs, and generate reports as required
• Respond to and coordinate customer service requests
• Perform filing, document purging, and archiving tasks per customer requests
• Deliver completed jobs within and between customer locations
• Maintain daily meter readings and service logs
• Travel between customer buildings when required
• Address customer inquiries regarding job status and feasibility
• Keep copier and supply areas clean, organized, and well stocked
• Perform shipping and receiving functions, including dock/mailroom duties
• Aid with meeting room and conference room setups
• Support building occupant moves within assigned facilities
• Perform light maintenance and cleaning duties as assigned
• Occasional overtime, including evenings, weekends, or emergency response
• Operate bindery and finishing equipment such as paper cutters, shrink-wrap machines, joggers, stackers, staplers, scales, and drills
• Use copiers, scanners, fax machines, postage meters, calculators, and basic PC applications
• Demonstrate understanding of the Ricoh Services Portfolio and supporting technologies
• Avoid inaccuracies in data entry for Ricoh MOR, SPG, and job logs
• Perform other duties as assigned

Qualifications

• High school diploma or GED required
• 1-2 years of related work experience preferred
• Previous copy/print services experience preferred
• Valid driver's license may be required
• Auto insurance coverage meeting Ricoh standards (if applicable)

Technical Skills

• Basic computer proficiency, including Microsoft Office Suite
• Working knowledge of copiers and related office equipment preferred
• Understanding of shipping and receiving procedures
• Basic electronics knowledge preferred
• Ability to work independently with minimal supervision
• Strong organizational and problem-solving skills
• Ability to follow instructions related to mail and document handling
• Proficiency in packing, labeling, and verifying shipping documentation
• Read and comprehend technical manuals and written instructions
• Excellent customer service, communication, and interpersonal skills

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

Job Info

• Job Identification : 6991
• Job Category : Service Delivery
• Posting Date : 2026-05-19T19:07:14+00:00
• Degree Level : High School Graduate
• Job Schedule : Full time
• Locations : Boston, MA, United States
• Salary Range : $17.02-$21.00
• Driving requirements : Non-driver
• Sign-on Bonus : No